Salesforce Developer IV

Senior Salesforce Developer IV responsible for the design, development, and operational excellence of Western National’s Salesforce platform, providing architectural guidance and mentoring internal teams and offshore partners.

Responsibilities

• Spearheads end-to-end Salesforce enhancements from design through unit testing and deployment, ensuring alignment with business needs and architectural standards.
• Acts as the technical authority for Salesforce solution design, ensuring scalable, maintainable solutions aligned with Western National’s long-term Salesforce roadmap.
• Provides technical leadership and oversight to offshore staff and external Salesforce partners, serving as the primary liaison between internal teams and vendors.
• Reviews designs and code from both vendors and internal contributors to verify adherence to development standards, security requirements, and Salesforce best practices.
• Collaborates in work refinement, estimation, and release planning with product teams and change control partners.
• Participates actively in team sprints, contributing to ongoing Salesforce platform development alongside other engineers.
• Leads troubleshooting and resolution of production issues, coordinating cross-team actions to restore service and prevent recurrence.
• Identifies opportunities for automation, process improvement, and greater efficiency across the Salesforce ecosystem, emphasizing quality and user experience.
• Creates and maintains technical documentation, specifications, and design artifacts required by the product team or organization.
• Mentors and coaches teammates, guiding trade-offs and fostering growth in technical skills and engineering practices.
• Ensures timely delivery of projects and tasks, proactively communicating risks, delays, and roadblocks to team members and leadership.
• Upholds Western National customer experience standards and seeks opportunities to improve adoption and satisfaction.
• Collaborates with primary customers, including internal teammates, product leadership, cross-functional partners, vendors, and business users.
• Provides on-call support for the Salesforce application as necessary.
• Performs special projects and other duties as assigned.

Requirements

• Five or more years of hands-on Salesforce experience.
• Advanced proficiency with Sales Cloud, Service Cloud, and Experience Cloud.
• Advanced proficiency with Apex, Lightning Web Components (LWC), Salesforce Flows, SOQL and SOSL.
• Advanced proficiency with Salesforce integration patterns, including REST, SOAP, and Platform Events.
• Advanced proficiency with code versioning and deployment tools.
• Broad exposure to and intermediate knowledge of multiple technology stacks and core systems.
• Ability to mentor others to share knowledge and raise team capabilities.
• Bachelor of Science in computer science, math, information management, or statistics is preferred; experience may substitute for education.
• Strong mathematical, analytical, and problem-solving skills.
• Ability to work independently and complete assignments to a high standard.
• Excellent written and verbal communication with both technical and non-technical audiences.
• Proficiency with office software and core systems used across the organization.

Technologies

• Salesforce
• Apex
• Lightning Web Components (LWC)
• Salesforce Flows
• SOQL
• SOSL
• REST
• SOAP
• Platform Events
• Sales Cloud
• Service Cloud
• Experience Cloud

Benefits

• Medical plan options and standard employee benefits, including dental, vision, life, and disability coverage
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan with 100% matching on the first 6% of eligible contributions
• Wellbeing program, including an onsite fitness facility
• Paid Time Off for holidays, vacation, and volunteering
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes
• Paid parental leave
• Bonus opportunities
• Flexible work environment with hybrid and on-site options