ServiceNow Developer

Alchemy is seeking a Senior/Lead ServiceNow Developer to drive a platform reset and greenfield ServiceNow build aligned to CSDM for a scalable, maintainable ITSM-focused enterprise platform.

Responsibilities

• Lead the design, development, and implementation of a new ServiceNow instance
• Define platform architecture and establish development standards using ServiceNow best practices
• Use out-of-the-box configurations to reduce customizations and limit technical debt
• Implement and configure ServiceNow capabilities across:
  • IT service management
  • Employee experience
  • Asset management
  • Analytics
  • Governance
• Align the platform to Common Service Data Model (CSDM) standards and best practices
• Lead integrations, platform enhancements, and key technical design decisions
• Support AI-powered capabilities, including:
  • Now Assist for ITSM
  • Virtual Agent
• Collaborate with stakeholders and technical teams to deliver a scalable and maintainable platform

Requirements

• 8+ years of experience
• ServiceNow Platform Development and Architecture
• Greenfield ServiceNow implementation
• Common Service Data Model (CSDM)
• ITSM configuration and best practices
• Out-of-the-box configuration experience focused on technical debt reduction
• ServiceNow integrations
• Experience with SAM, HAM, SPM, and GRC/IRM
• Experience implementing Now Assist for ITSM and Virtual Agent

ServiceNow Modules

• ITSM
• On-call Management
• Platform Analytics
• Employee Center
• Collaborative Work Management
• Integrations
• Software Asset Management (SAM)
• Hardware Asset Management (HAM)
• Strategic Portfolio Management (SPM)
• Business Continuity
• GRC/IRM – Vendor Risk Management
• Now Assist for ITSM
• Virtual Agent

Technologies

• ServiceNow
• Common Service Data Model (CSDM)
• ITSM
• On-call Management
• Platform Analytics
• Employee Center
• Collaborative Work Management
• Integrations
• Software Asset Management (SAM)
• Hardware Asset Management (HAM)
• Strategic Portfolio Management (SPM)
• Business Continuity
• GRC/IRM – Vendor Risk Management
• Now Assist for ITSM
• Virtual Agent
• ITAM

Location: St. Louis, MO (hybrid)

Compensation: USD 65 - 75 per hourly