ServiceNow Administrator Developer

The ServiceNow Administrator/Developer at Salt River Pima-Maricopa Indian Community supports day-to-day platform operations and delivers technical solutions inside the ServiceNow environment. This hybrid role focuses on maintaining stability, reliability, and compliance while enhancing the platform with automations and low- to medium-complexity development. This job class is treated as FLSA Exempt.

Role Summary

• Operate and maintain the ServiceNow platform and supported applications.
• Translate business needs into technical specifications and build enhancements aligned with platform best practices.
• Develop and test configurations and integrations, then coordinate deployments across Development, Test, and Production.
• Support security, data governance, documentation, and knowledge transfer for long-term maintainability.

Responsibilities

• Collaborate with business stakeholders and process owners to document technical requirements for ServiceNow applications, enhancements, and integrations.
• Design and develop scalable solutions using ServiceNow capabilities, including custom applications and scripting such as Business Rules, Script Includes, Client Scripts, and UI Policies.
• Build automations with Flow Designer and create integrations using REST/SOAP and Integration Hub.
• Ensure solutions follow ServiceNow development standards and remain maintainable and upgrade safe.
• Evaluate ServiceNow features, plugins, and capabilities to determine best-fit approaches aligned to organizational standards.
• Develop and maintain data integration and migration processes using Import Sets, Transform Maps, Integration Hub, and APIs, with attention to data governance standards and platform controls.
• Develop and execute test cases for functional, technical, and regression testing prior to deployment.
• Support releases using update sets, participate in change management and release planning, and coordinate environment deployments.
• Create technical documentation, code documentation, and knowledge transfer materials for smooth transition into operational support.
• Manage users, groups, roles, and access control.
• Maintain the ServiceNow instance through upgrades, patches, and health monitoring.
• Configure workflows, UI policies, business rules, catalog items, and forms.
• Troubleshoot incidents and provide higher-level fixes to developers as needed.
• Maintain CMDB data quality and discovery schedules (if applicable).
• Support integrations at a configuration level, including MID server and connection testing.
• Support module deployments including ITSM, ITAM, ITOM, HRSD, SecOps, and related areas.
• Follow SDLC best practices, including Git, ATF, and pipeline workflows.
• Monitor production incidents and ensure resolution aligns with established service level agreements.
• Ensure service requests and implementations meet departmental standards and agreed service levels.
• Plan end-user training for COTS application systems and support training that may include vendor contracts or course-based instruction.
• Support cybersecurity penetration testing remediation and yearly application account audit processes.
• Perform peer reviews of Application Analyst work products and provide guidance to Application Systems Analyst Level I.
• Serve as Project Manager on operational projects, including maintaining project schedules and coordinating with technical divisions.
• Fulfill Design/Configuration, Testing, Release, and User Education roles on PMO-managed projects.
• Review and manage software support to ensure systems remain covered by adequate vendor support.
• Perform additional duties as assigned by the Application Systems Manager, Assistant IT Director (Application Systems), or IT Director.

Technologies

• ServiceNow, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer
• REST, SOAP, Scripted APIs, web services
• Import Sets, Transform Maps, Integration Hub, IntegrationHub, update sets
• CMDB, MID server
• ITSM, ITAM, ITOM, HRSD, SecOps
• Git, ATF, pipelines
• JavaScript, HTML, CSS
• SLA definitions

Minimum Qualifications

• Five (5) years experience providing technical leadership in the third-party off-the-shelf software selection, implementation and support.
• Five (5) years demonstrated expertise performing ServiceNow Administrator and/or Development; Application Support.
• Three (3) years demonstrated expertise performing Project Management; Business Process Analysis; creating ServiceNow Dashboards and Reports; Training.
• Equivalency: any equivalent combination of education and experience that allows the applicant to satisfactorily perform the duties.

Requirements

• Bachelor’s degree from an accredited college or university in Information Systems, Management Information Systems, Computer Science, Software Engineering or a related discipline.
• ServiceNow Certified System Administrator (CSA) certification with the most recent Delta completed (if applicable).
• ServiceNow Certified Application Developer (CAD) certification with the most recent Delta completed (if applicable).
• May be required to work beyond normal hours including nights, weekends, and holidays.
• Must possess and maintain a valid Arizona Driver’s License.
• May be required to receive and maintain a Salt River Pima-Maricopa Indian Community, Community Regulatory License and State Certification (ADOG).
• Applicants and employees providing direct services to children are subject to the “Community Code of Ordinances”, Chapter 11, “Minors”, Article X, including background checks every five (5) years.
• Drug and alcohol testing prior to hiring as an employee.
• Pre-employment background/fingerprint check required.

Knowledge, Abilities, Skills and Other Characteristics

• Knowledge of SRPMIC history, culture, laws, customs, and traditions.
• Knowledge of project management and software methodologies, and assessing current-state business workflows.
• Knowledge of COTS application systems to meet user expectations.
• Knowledge of ServiceNow platform administration including core modules like ITSM, CMDB, and Service Catalog, plus user/group management, roles, forms, lists, UI policies, business rules, and client scripts.
• Skills in ServiceNow security and access control, including ACLs and troubleshooting with security diagnostics.
• Skills in managing CMDB and data imports, transform maps, and environment promotions.
• Proficiency in JavaScript and familiarity with web technologies such as HTML and CSS, and REST/SOAP APIs.
• Ability to configure Flow Designer automations, scripted processes, and SLA definitions, and to document solutions while following SDLC best practices (Git, ATF, pipelines).
• Ability to interact with end users in one-to-one and classroom environments.
• Ability to work independently, manage multiple projects, prioritize assignments, and keep current on new technologies.

Location and Compensation

• Location: Scottsdale, AZ (hybrid)
• Salary: USD 106 - 148 per yearly

Employee Benefits Overview

• Medical, dental, vision, and life insurance for regular full-time employees in standard plans.
• 401(k) and Roth Plans: SRPMIC contributes 5% of compensation to pre-tax 401(k) and matches up to 3% of salary deferrals.
• Public Safety Personnel Retirement System (PSPRS) (eligible certified police officers and firefighters).
• Arizona State Retirement System (ASRS) (available to Salt River School educators).
• Health Reimbursement Arrangement (HRA) with Health Equity, including retiree HRA with Health Equity.
• Annual and sick leave accrual.
• 15 paid holidays each year, including two discretionary holidays and one birthday leave day.
• Short-Term Disability and Long-Term Disability.
• Employee Assistance Program (EAP) through SupportLinc and WellPath Wellness Program.
• Flexible Spending Accounts (FSA) administered by HealthEquity.
• Health Savings Account (HSA) available for employees enrolled in HDHP.
• Supplemental Life & AD&D Insurance.
• Public Service Loan Forgiveness (PSLF) eligibility.