ServiceNow Administrator Developer Jobs

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ServiceNow Administrator Developer

Salt River Pima-Maricopa Indian Community Scottsdale, AZ

Scottsdale, AZ

Today

$0k - $0k/yr Full time Data Integration Information Technology (IT) It Service Management

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Job Description

The ServiceNow Administrator/Developer at Salt River Pima-Maricopa Indian Community supports day-to-day platform operations and delivers technical solutions inside the ServiceNow environment. This hybrid role focuses on maintaining stability, reliability, and compliance while enhancing the platform with automations and low- to medium-complexity development. This job class is treated as FLSA Exempt.

Role Summary

Operate and maintain the ServiceNow platform and supported applications.
Translate business needs into technical specifications and build enhancements aligned with platform best practices.
Develop and test configurations and integrations, then coordinate deployments across Development, Test, and Production.
Support security, data governance, documentation, and knowledge transfer for long-term maintainability.

Responsibilities

Collaborate with business stakeholders and process owners to document technical requirements for ServiceNow applications, enhancements, and integrations.
Design and develop scalable solutions using ServiceNow capabilities, including custom applications and scripting such as Business Rules, Script Includes, Client Scripts, and UI Policies.
Build automations with Flow Designer and create integrations using REST/SOAP and Integration Hub.
Ensure solutions follow ServiceNow development standards and remain maintainable and upgrade safe.
Evaluate ServiceNow features, plugins, and capabilities to determine best-fit approaches aligned to organizational standards.
Develop and maintain data integration and migration processes using Import Sets, Transform Maps, Integration Hub, and APIs, with attention to data governance standards and platform controls.
Develop and execute test cases for functional, technical, and regression testing prior to deployment.
Support releases using update sets, participate in change management and release planning, and coordinate environment deployments.
Create technical documentation, code documentation, and knowledge transfer materials for smooth transition into operational support.
Manage users, groups, roles, and access control.
Maintain the ServiceNow instance through upgrades, patches, and health monitoring.
Configure workflows, UI policies, business rules, catalog items, and forms.
Troubleshoot incidents and provide higher-level fixes to developers as needed.
Maintain CMDB data quality and discovery schedules (if applicable).
Support integrations at a configuration level, including MID server and connection testing.
Support module deployments including ITSM, ITAM, ITOM, HRSD, SecOps, and related areas.
Follow SDLC best practices, including Git, ATF, and pipeline workflows.
Monitor production incidents and ensure resolution aligns with established service level agreements.
Ensure service requests and implementations meet departmental standards and agreed service levels.
Plan end-user training for COTS application systems and support training that may include vendor contracts or course-based instruction.
Support cybersecurity penetration testing remediation and yearly application account audit processes.
Perform peer reviews of Application Analyst work products and provide guidance to Application Systems Analyst Level I.
Serve as Project Manager on operational projects, including maintaining project schedules and coordinating with technical divisions.
Fulfill Design/Configuration, Testing, Release, and User Education roles on PMO-managed projects.
Review and manage software support to ensure systems remain covered by adequate vendor support.
Perform additional duties as assigned by the Application Systems Manager, Assistant IT Director (Application Systems), or IT Director.

Technologies

ServiceNow, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer
REST, SOAP, Scripted APIs, web services
Import Sets, Transform Maps, Integration Hub, IntegrationHub, update sets
CMDB, MID server
ITSM, ITAM, ITOM, HRSD, SecOps
Git, ATF, pipelines
JavaScript, HTML, CSS
SLA definitions

Minimum Qualifications

Five (5) years experience providing technical leadership in the third-party off-the-shelf software selection, implementation and support.
Five (5) years demonstrated expertise performing ServiceNow Administrator and/or Development; Application Support.
Three (3) years demonstrated expertise performing Project Management; Business Process Analysis; creating ServiceNow Dashboards and Reports; Training.
Equivalency: any equivalent combination of education and experience that allows the applicant to satisfactorily perform the duties.

Requirements

Bachelor’s degree from an accredited college or university in Information Systems, Management Information Systems, Computer Science, Software Engineering or a related discipline.
ServiceNow Certified System Administrator (CSA) certification with the most recent Delta completed (if applicable).
ServiceNow Certified Application Developer (CAD) certification with the most recent Delta completed (if applicable).
May be required to work beyond normal hours including nights, weekends, and holidays.
Must possess and maintain a valid Arizona Driver’s License.
May be required to receive and maintain a Salt River Pima-Maricopa Indian Community, Community Regulatory License and State Certification (ADOG).
Applicants and employees providing direct services to children are subject to the “Community Code of Ordinances”, Chapter 11, “Minors”, Article X, including background checks every five (5) years.
Drug and alcohol testing prior to hiring as an employee.
Pre-employment background/fingerprint check required.

Knowledge, Abilities, Skills and Other Characteristics

Knowledge of SRPMIC history, culture, laws, customs, and traditions.
Knowledge of project management and software methodologies, and assessing current-state business workflows.
Knowledge of COTS application systems to meet user expectations.
Knowledge of ServiceNow platform administration including core modules like ITSM, CMDB, and Service Catalog, plus user/group management, roles, forms, lists, UI policies, business rules, and client scripts.
Skills in ServiceNow security and access control, including ACLs and troubleshooting with security diagnostics.
Skills in managing CMDB and data imports, transform maps, and environment promotions.
Proficiency in JavaScript and familiarity with web technologies such as HTML and CSS, and REST/SOAP APIs.
Ability to configure Flow Designer automations, scripted processes, and SLA definitions, and to document solutions while following SDLC best practices (Git, ATF, pipelines).
Ability to interact with end users in one-to-one and classroom environments.
Ability to work independently, manage multiple projects, prioritize assignments, and keep current on new technologies.

Location and Compensation

Location: Scottsdale, AZ (hybrid)
Salary: USD 106 - 148 per yearly

Employee Benefits Overview

Medical, dental, vision, and life insurance for regular full-time employees in standard plans.
401(k) and Roth Plans: SRPMIC contributes 5% of compensation to pre-tax 401(k) and matches up to 3% of salary deferrals.
Public Safety Personnel Retirement System (PSPRS) (eligible certified police officers and firefighters).
Arizona State Retirement System (ASRS) (available to Salt River School educators).
Health Reimbursement Arrangement (HRA) with Health Equity, including retiree HRA with Health Equity.
Annual and sick leave accrual.
15 paid holidays each year, including two discretionary holidays and one birthday leave day.
Short-Term Disability and Long-Term Disability.
Employee Assistance Program (EAP) through SupportLinc and WellPath Wellness Program.
Flexible Spending Accounts (FSA) administered by HealthEquity.
Health Savings Account (HSA) available for employees enrolled in HDHP.
Supplemental Life & AD&D Insurance.
Public Service Loan Forgiveness (PSLF) eligibility.

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