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Robert Half

ServiceNow Developer

Robert Half
Washington, DC $55 - $58/hr Full time Posted 7d ago
Data Integration It Service Management ITSM ServiceNow Servicenow Servicenow Cmdb Servicenow Developer Servicenow Itam Servicenow Itom Software Engineering
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Job Description

Work onsite in Washington, DC as a hands-on ServiceNow Developer technical leader supporting a federal program, with a strong focus on Customer Service Management (CSM). This role combines building and enhancing ServiceNow solutions with leading development efforts across multiple ServiceNow modules. Pay rate is USD 55 to 58 per hour.

What you’ll do

  • Lead custom development, configuration, and implementation of ServiceNow solutions and enhancements.
  • Act as a technical lead for ServiceNow development initiatives while staying hands-on with coding and platform customization.
  • Design and build solutions across ServiceNow modules, including CSM, ITSM, ITOM, ITAM, CMDB, HAM, and HRSD.
  • Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, and workflows.
  • Gather requirements with business stakeholders and translate them into scalable technical solutions.
  • Support Agile delivery activities, including sprint planning, daily standups, backlog refinement, and release work.
  • Develop and maintain integrations between ServiceNow and external systems.
  • Participate in code reviews, technical design sessions, and architecture discussions.
  • Create and maintain technical documentation, implementation plans, and operational procedures.

What you bring

  • Extensive hands-on experience developing and configuring ServiceNow solutions.
  • Strong experience with Customer Service Management (CSM), the highest-priority module for this role.
  • Proven experience leading custom ServiceNow development efforts and technical initiatives.
  • Ability to balance technical leadership responsibilities with hands-on development work.
  • Experience with ServiceNow platform administration, configuration, and customization.
  • Strong understanding of ServiceNow modules including ITSM, ITOM, ITAM, CMDB, HAM, and HRSD.
  • Proficiency with JavaScript, Glide scripting, workflows, business rules, client scripts, UI policies, and related ServiceNow development tools.
  • Experience working in Agile development environments.
  • Strong communication, collaboration, and problem-solving skills.
  • U.S. Citizen eligible for Public Trust clearance.

Benefits

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan

Preferred qualifications

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
  • ServiceNow certifications
  • Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, or similar technologies
  • Experience integrating third-party LLM APIs with enterprise applications
  • Experience with ServiceNow Automated Test Framework (ATF)
  • Expertise in ITAM disciplines, including Software Asset Management (SAM) and Hardware Asset Management (HAM)
  • Expertise in ITOM modules, including CMDB, Discovery, and Service Mapping
  • Experience with ServiceNow Flow Designer
  • Experience developing custom-scoped applications within ServiceNow
  • Experience integrating ServiceNow with external enterprise platforms and business systems
  • Knowledge of AngularJS, HTML5, CSS, jQuery, and portal development

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