ServiceNow SAM Developer

Support the Air Force National Capital Region (AFNCR) IT Services-2 (ITS-2) program and the transition of AFDW from BMC Helix to ServiceNow by building and operating ServiceNow IT asset management solutions.

Responsibilities

• Build, configure, and maintain ServiceNow Software Asset Management Professional (SAM Pro), SaaS Management, and related Hardware Asset Management Professional (HAM Pro) integrations.
• Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation processes for software compliance and optimization.
• Design and implement end-to-end software asset lifecycle automation, including software requests, allocation, reclamation, renewals, and retirement using Flow Designer, Workflow Editor, and Scoped Applications.
• Design, develop, test, debug, document, and deploy scalable ServiceNow applications, workflows, and platform enhancements.
• Create and maintain Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets in line with enterprise coding standards.
• Optimize ServiceNow data models, CMDB relationships, and asset management schemas to improve data integrity and performance.
• Develop and maintain system integrations using REST/SOAP APIs, IntegrationHub, and ServiceNow integration capabilities.
• Configure and run data imports, transform maps, and scheduled jobs to synchronize information from third-party discovery tools, vendor portals, and procurement systems.
• Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reporting capabilities.
• Prepare technical design specifications; manage update sets and scoped application deployments across development, testing, and production.
• Perform unit testing, troubleshoot and resolve defects, and support ServiceNow platform upgrades, patching, and Automated Test Framework (ATF) validations.
• Evaluate and implement emerging ServiceNow capabilities, including Now Assist and AI agents, to improve asset management operations and self-service.
• Collaborate with IT Asset Managers, Procurement teams, ITIL process owners, and other stakeholders to translate business requirements and licensing rules into technical solutions.
• Produce architecture documentation, administrative runbooks, and user-facing knowledge articles to support operations and knowledge transfer.
• Provide technical guidance, mentoring, and onboarding support to team members.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field with 8+ years of relevant experience, or Master’s degree with 6+ years of relevant experience; additional years of relevant experience may be accepted in lieu of a degree.
• 4+ years of hands-on ServiceNow development and scripting, including JavaScript, Glide APIs, HTML, and XML.
• Strong working knowledge of ServiceNow Flow Designer, IntegrationHub, and API-based integrations.
• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD) certification required.
• Strong expertise in ServiceNow IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM).
• Experience with ServiceNow IT Operations Management (ITOM), including CMDB, Discovery, and Service Mapping.
• Experience supporting large-scale ServiceNow implementations, platform governance, and enterprise development standards.
• Ability to design, configure, develop, and deploy ServiceNow workflows, custom applications, and system integrations.
• Strong troubleshooting, analytical, technical documentation, and communication skills.
• Ability to collaborate with technical teams, business stakeholders, and Government customers.

Technologies

• ServiceNow Software Asset Management Professional (SAM Pro)
• SaaS Management
• Hardware Asset Management Professional (HAM Pro)
• Flow Designer
• Workflow Editor
• Scoped Applications
• Script Includes, Business Rules, Client Scripts
• UI Actions, UI Policies
• Service Portal, Service Portal widgets
• REST, SOAP
• IntegrationHub
• ServiceNow integrations
• Data imports, Transform maps, Scheduled jobs
• SAM dashboards
• Automated Test Framework (ATF), ATF validations
• Now Assist, AI agents
• JavaScript, Glide APIs, HTML, XML
• Configuration Management Database (CMDB)
• Discovery, Service Mapping
• ITIL

Benefits

• Generous PTO plus 11 Federal Holidays
• Retirement Planning: 401k Fully Vested with Match
• Annual Health and Wellness Allowance
• Career Development: Annual Funds for Education and Training or AI subscriptions
• Volunteer Time Off: 8 hours annually to support a charity of choice
• Charitable Match: ABSC matches donations to qualifying charities
• Referral Program: We pay for internal and external referrals
• LOV Awards: Bonus awards through the Living Our Values awards program

Work Location

• On-site Camp Springs, MD

Security Clearance Required

• Secret or higher

Term

• 12-18 months with potential for extended support post standup

Desired Qualifications

• Master’s degree in Information Technology or a related discipline
• ServiceNow Certified Application Developer (CAD) certification
• ServiceNow Certified Implementation Specialist (CIS) certification in ITSM
• ITIL v4 Foundation certification
• Experience with BMC Helix or BMC Remedy
• Experience migrating enterprise ITSM platforms from BMC Helix or Remedy to ServiceNow
• Experience supporting Department of Defense (DoD), Department of the Air Force (DAF), or other Federal Government IT environments
• Familiarity with ServiceNow Now Assist and AI agents, including intelligent workflow automation

Salary and Compensation

• Salary is commensurate with education, experience, knowledge, skills, abilities, and qualifications
• Anticipated range: $105,000–$195,000 annually