Developer Jobs in Temple Hills, MD

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ServiceNow SAM Developer

Absolute Business Solutions Corp Temple Hills, MD

Temple Hills, MD

Today

$105k - $195k/yr Full time Data Integration Information Technology (IT) It Asset Management

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Job Description

Support the Air Force National Capital Region (AFNCR) IT Services-2 (ITS-2) program and the transition of AFDW from BMC Helix to ServiceNow by building and operating ServiceNow IT asset management solutions.

Responsibilities

Build, configure, and maintain ServiceNow Software Asset Management Professional (SAM Pro), SaaS Management, and related Hardware Asset Management Professional (HAM Pro) integrations.
Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation processes for software compliance and optimization.
Design and implement end-to-end software asset lifecycle automation, including software requests, allocation, reclamation, renewals, and retirement using Flow Designer, Workflow Editor, and Scoped Applications.
Design, develop, test, debug, document, and deploy scalable ServiceNow applications, workflows, and platform enhancements.
Create and maintain Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets in line with enterprise coding standards.
Optimize ServiceNow data models, CMDB relationships, and asset management schemas to improve data integrity and performance.
Develop and maintain system integrations using REST/SOAP APIs, IntegrationHub, and ServiceNow integration capabilities.
Configure and run data imports, transform maps, and scheduled jobs to synchronize information from third-party discovery tools, vendor portals, and procurement systems.
Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reporting capabilities.
Prepare technical design specifications; manage update sets and scoped application deployments across development, testing, and production.
Perform unit testing, troubleshoot and resolve defects, and support ServiceNow platform upgrades, patching, and Automated Test Framework (ATF) validations.
Evaluate and implement emerging ServiceNow capabilities, including Now Assist and AI agents, to improve asset management operations and self-service.
Collaborate with IT Asset Managers, Procurement teams, ITIL process owners, and other stakeholders to translate business requirements and licensing rules into technical solutions.
Produce architecture documentation, administrative runbooks, and user-facing knowledge articles to support operations and knowledge transfer.
Provide technical guidance, mentoring, and onboarding support to team members.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field with 8+ years of relevant experience, or Master’s degree with 6+ years of relevant experience; additional years of relevant experience may be accepted in lieu of a degree.
4+ years of hands-on ServiceNow development and scripting, including JavaScript, Glide APIs, HTML, and XML.
Strong working knowledge of ServiceNow Flow Designer, IntegrationHub, and API-based integrations.
ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD) certification required.
Strong expertise in ServiceNow IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM).
Experience with ServiceNow IT Operations Management (ITOM), including CMDB, Discovery, and Service Mapping.
Experience supporting large-scale ServiceNow implementations, platform governance, and enterprise development standards.
Ability to design, configure, develop, and deploy ServiceNow workflows, custom applications, and system integrations.
Strong troubleshooting, analytical, technical documentation, and communication skills.
Ability to collaborate with technical teams, business stakeholders, and Government customers.

Technologies

ServiceNow Software Asset Management Professional (SAM Pro)
SaaS Management
Hardware Asset Management Professional (HAM Pro)
Flow Designer
Workflow Editor
Scoped Applications
Script Includes, Business Rules, Client Scripts
UI Actions, UI Policies
Service Portal, Service Portal widgets
REST, SOAP
IntegrationHub
ServiceNow integrations
Data imports, Transform maps, Scheduled jobs
SAM dashboards
Automated Test Framework (ATF), ATF validations
Now Assist, AI agents
JavaScript, Glide APIs, HTML, XML
Configuration Management Database (CMDB)
Discovery, Service Mapping
ITIL

Benefits

Generous PTO plus 11 Federal Holidays
Retirement Planning: 401k Fully Vested with Match
Annual Health and Wellness Allowance
Career Development: Annual Funds for Education and Training or AI subscriptions
Volunteer Time Off: 8 hours annually to support a charity of choice
Charitable Match: ABSC matches donations to qualifying charities
Referral Program: We pay for internal and external referrals
LOV Awards: Bonus awards through the Living Our Values awards program

Work Location

On-site Camp Springs, MD

Security Clearance Required

Secret or higher

Term

12-18 months with potential for extended support post standup

Desired Qualifications

Master’s degree in Information Technology or a related discipline
ServiceNow Certified Application Developer (CAD) certification
ServiceNow Certified Implementation Specialist (CIS) certification in ITSM
ITIL v4 Foundation certification
Experience with BMC Helix or BMC Remedy
Experience migrating enterprise ITSM platforms from BMC Helix or Remedy to ServiceNow
Experience supporting Department of Defense (DoD), Department of the Air Force (DAF), or other Federal Government IT environments
Familiarity with ServiceNow Now Assist and AI agents, including intelligent workflow automation

Salary and Compensation

Salary is commensurate with education, experience, knowledge, skills, abilities, and qualifications
Anticipated range: $105,000–$195,000 annually

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