Service Now SAM Pro Developer

ServiceNow SAM Pro Developer contract role in Plano, TX (onsite) focused on implementing and supporting Software Asset Management across enterprise inventory systems.

Responsibilities

• Implement, configure, and customize ServiceNow SAM Pro including software models, entitlements, contracts, license positions, and publisher-specific licensing rules
• Administer software normalization and reconciliation, license reclamation, SaaS License Management, and optimization processes
• Ensure software license compliance and identify cost-saving opportunities by removing unused or underutilized licenses
• Configure and maintain licensing rules for major publishers: Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce
• Integrate SAM Pro with enterprise inventory and discovery sources, including CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems
• Develop and maintain ServiceNow solutions using JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, IntegrationHub, and REST/SOAP APIs
• Maintain software asset data quality with accurate CMDB mapping aligned to CSDM standards
• Support software publisher audits by keeping license entitlements, usage records, compliance positions, and documentation up to date
• Create dashboards and reports for license consumption, compliance risk, software usage, and cost optimization
• Partner with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams
• Produce technical documentation, configuration guides, implementation plans, and provide knowledge transfer to internal teams

Requirements

• 3 to 5+ years hands-on ServiceNow development experience
• 2 to 3+ years practical experience implementing and supporting SAM Pro
• SAM Pro functional expertise across software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS License Management
• Working understanding of licensing models, publisher agreements, compliance requirements, and software audits
• ServiceNow development tools: JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, IntegrationHub
• Integration experience using REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, and software inventory tools
• Platform knowledge: ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, Service Graph
• Strong analytical and troubleshooting skills with documentation and stakeholder communication

Technologies

• ServiceNow, ServiceNow SAM Pro
• JavaScript, GlideScript, Business Rules, Script Includes, Flow Designer, IntegrationHub
• REST, SOAP, MID Server
• CMDB, ITOM Discovery, Service Mapping, Service Graph
• SCCM, MECM, Intune, Jamf
• ITSM, CSDM

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist – Software Asset Management Professional (CIS-SAM)
• CIS-ITAM and/or CIS-ITSM certifications
• Experience across enterprise IT Asset Management, Software Asset Management, license compliance, and software cost optimization

• Job ID: J53368
• Location: Plano, TX (onsite)
• Duration: 16 Months + Extension
• Job Type: contract
• Employment Type: W-2, 1099, C2C
• Domain Exposure: Media/ Entertainment
• Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, L2-EAD, GC-EAD
• Client: To Be Discussed Later
• Minimum Experience: 3 years