Senior ServiceNOW Developer

KeyLogic Systems is seeking a Senior ServiceNow Developer to lead the design, development, and ongoing enhancement of ServiceNow applications and platform capabilities. This onsite role in Folsom, California, focuses on delivering scalable, secure workflows, integrations, and custom applications that support mission-critical operations across government and contractor environments. The position offers a salary between USD 135,000 and 155,000 annually and requires a bachelor’s degree in a related field.

Responsibilities

• Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions.
• Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.
• Lead the development and enhancement of ServiceNow capabilities across ITSM, request management, knowledge management, asset management, CMDB, and other supported modules.
• Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs.
• Troubleshoot and resolve issues related to ServiceNow functionality, workflows, integrations, system performance, and data quality.
• Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices.
• Develop and maintain integrations between ServiceNow and third party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure patterns.
• Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release.
• Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions.
• Provide technical support and subject matter expertise for ServiceNow incidents, service requests, problems, and enhancement efforts.
• Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.
• Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities.

Requirements

• U.S. Citizenship is required. Per 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates who do not meet this condition.
• Ability to pass a federal background investigation and obtain a Public Trust.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience developing, configuring, and supporting applications within the ServiceNow platform.
• Demonstrated experience with ServiceNow scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, and REST/SOAP integrations.
• Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices.
• Experience with ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related modules.
• Hands-on experience with Now Assist, including configuration of generative AI features, responsible AI controls, and AI-driven agents and automations.
• Experience with AI-driven development using the ServiceNow SDK is preferred.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and collaboration abilities across cross-functional teams, stakeholders, and end users.
• Ability to work independently and efficiently in a fast-paced, mission-oriented environment.
• Experience supporting federal or regulated enterprise environments is preferred.

Technologies

• ServiceNow
• JavaScript
• Flow Designer
• IntegrationHub
• MID Server
• REST
• SOAP
• OAuth/JWT authentication
• Now Assist
• ServiceNow SDK

Benefits

• Comprehensive benefits package

About KeyLogic

KeyLogic Systems supports critical missions at the intersection of data and science, delivering mission management, systems analysis, data analytics, digital transformation, and cybersecurity services to customers in the energy, federal civilian, and defense sectors. With more than twenty years of success partnering with agencies such as DOE, DOC, EPA, DOD, DHS, and FBI, KeyLogic tackles complex missions through anticipatory service.

The company employs over 400 professionals, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 PhD scientists. This multidisciplinary team collaborates to deliver proactive service that keeps clients one step ahead and supports better outcomes across missions.

KeyLogic is committed to the success of each customer’s mission and treats their objectives as its own. The firm emphasizes high-quality technical service delivery and anticipatory support that stands apart from peers. KeyLogic is an Equal Opportunity/ Equal Access Employer, and the company welcomes requests for accommodations during the employment process.

Job Code: 2762

Physical Demands and Working Conditions

• Prolonged periods of computer desk work.
• Dexterity of hands and fingers to operate a computer keyboard and other components.
• Speaking and hearing sufficient to converse and understand conversations in person, by phone, and in virtual meetings.
• Cognitive skills for learning, memory, focus, categorizing, and integrating information for decision-making and problem-solving.
• Ability to learn new tasks, remember processes, stay focused, complete tasks independently, and make timely decisions within a workflow.
• Capacity to communicate effectively with managers and co-workers in high-pressure or deadline-driven environments.
• Maintain a professional emotional response when collaborating with others.
• Must possess a valid REAL ID-compliant driver’s license or an approved alternative such as a valid U.S. passport.