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ServiceNow Developer

Dansources Technical Services Washington, DC

Washington, DC

Today

$60 - $70/hr Full time APIs Data Integration Flow Designer

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Job Description

Senior ServiceNow Developer to support and lead ongoing ServiceNow continuous improvement projects for an enterprise; design, develop, and implement solutions on the ServiceNow platform across ITSM, ITOM, ITAM, CMDB, HAM, and CSM, in a matrix, agile environment.

Responsibilities

Deliver strong customer service and teamwork by collaborating with clients and vendors to achieve mission objectives while maintaining a commitment to high quality.
Clearly convey ideas and collect actionable feedback from cross functional team members and stakeholders; demonstrate creativity and effective communication.
Identify risks and challenges, perform qualitative and quantitative analyses, evaluate alternatives, and provide informed recommendations.
Lead the Development review process and provide technical guidance and support to junior and mid level staff.
Gather and document business and system requirements.
Support the development of use cases and testing procedures, ensuring functionality, debugging, and testing are complete prior to production deployment.
Coordinate and lead project team meetings with technical staff and other key stakeholders.
Develop implementation plans, SOPs, and system architecture for all project deployments.
Assist in the architecture, design, management, and implementation of ServiceNow.
Prepare IT project status reports and presentations by collecting, analyzing, and summarizing information and trends.
Maintain the project documentation repository.
AI experience: Now Assist, third-party LLM APIs, automatic test framework.
Demonstrated experience on large-scale projects in diverse teams with a focus on ServiceNow tools and techniques, including JavaScript/GLIDE, HTML5, AngularJS, jQuery, and CSS.
Design, configure, and implement environments for applications; engineer release management procedures and provide production support.
Design and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting.
Design and develop automation workflows; perform unit tests and reviews to ensure coding standards and platform performance meet quality goals.
Experience using Flow Designer.
Integration experience.
Collaborate with team on software design to provide accurate work estimates and implement new features including interfaces, storage contracts, and data transformation.
Liaise with development, infrastructure, and operations teams.
Ensure security policies and practices are followed during development.
Align all development with ServiceNow Technical Best Practices.

Requirements

Bachelor's degree and 8+ years of proven ServiceNow development experience with strong understanding of the platform architecture and capabilities. Additional years of experience may be considered in lieu of a degree.
At least 6 years of design, development, and support experience.
At least 4 years of experience leading software development projects.
Hands on ServiceNow development across multiple modules, particularly HAM, CMDB, CSM, and HRSD (Hardware Asst Management HAM).
Familiar with ITSM, ITOM, and ITAM.
Shows initiative, problem solving, and self starting characteristics.
Positive attitude, willingness to learn, and team oriented.
Exceptional communication and organizational skills.
Support development in an Agile framework; actively participate in daily scrums and ceremonies, updating stories daily in ServiceNow and collaborating across platform teams.
Hands-on experience with ServiceNow custom scoped application development.

Technologies

ServiceNow
JavaScript
GLIDE
HTML5
AngularJS
jQuery
CSS
Flow Designer
Okta
SSO
Now Assist
Third-party LLM APIs
Automatic test framework

Benefits

Health insurance

Pay

USD 60.00 - 70.00 per hour

Education

Bachelor's (Preferred)

Experience

ServiceNow Development: 5 years (Required)
Hardware Asset Management HAM: 5 years (Required)
Configuration Management Database CMDB: 5 years (Required)
Customer Services Management CSM: 5 years (Required)
HR Service Delivery HRSD: 5 years (Required)
Agile: 5 years (Preferred)
Change management: 5 years (Preferred)
Okta & SSO Technologies: 5 years (Preferred)

License / Certification

ServiceNow Certified Systems Administrator CSA (Preferred)

Security Clearance

Secret (Preferred)

Work Location

Hybrid remote in Washington, DC 20002

You might also have

ServiceNow Certified Application Developer Certification
ServiceNow Certified Implementation Specialist Certification
ITIL v3 Foundations Certification
Project management experience

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