ServiceNow Developer

Senior ServiceNow Developer to support and lead ongoing ServiceNow continuous improvement projects for an enterprise; design, develop, and implement solutions on the ServiceNow platform across ITSM, ITOM, ITAM, CMDB, HAM, and CSM, in a matrix, agile environment.

Responsibilities

• Deliver strong customer service and teamwork by collaborating with clients and vendors to achieve mission objectives while maintaining a commitment to high quality.
• Clearly convey ideas and collect actionable feedback from cross functional team members and stakeholders; demonstrate creativity and effective communication.
• Identify risks and challenges, perform qualitative and quantitative analyses, evaluate alternatives, and provide informed recommendations.
• Lead the Development review process and provide technical guidance and support to junior and mid level staff.
• Gather and document business and system requirements.
• Support the development of use cases and testing procedures, ensuring functionality, debugging, and testing are complete prior to production deployment.
• Coordinate and lead project team meetings with technical staff and other key stakeholders.
• Develop implementation plans, SOPs, and system architecture for all project deployments.
• Assist in the architecture, design, management, and implementation of ServiceNow.
• Prepare IT project status reports and presentations by collecting, analyzing, and summarizing information and trends.
• Maintain the project documentation repository.
• AI experience: Now Assist, third-party LLM APIs, automatic test framework.
• Demonstrated experience on large-scale projects in diverse teams with a focus on ServiceNow tools and techniques, including JavaScript/GLIDE, HTML5, AngularJS, jQuery, and CSS.
• Design, configure, and implement environments for applications; engineer release management procedures and provide production support.
• Design and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting.
• Design and develop automation workflows; perform unit tests and reviews to ensure coding standards and platform performance meet quality goals.
• Experience using Flow Designer.
• Integration experience.
• Collaborate with team on software design to provide accurate work estimates and implement new features including interfaces, storage contracts, and data transformation.
• Liaise with development, infrastructure, and operations teams.
• Ensure security policies and practices are followed during development.
• Align all development with ServiceNow Technical Best Practices.

Requirements

• Bachelor's degree and 8+ years of proven ServiceNow development experience with strong understanding of the platform architecture and capabilities. Additional years of experience may be considered in lieu of a degree.
• At least 6 years of design, development, and support experience.
• At least 4 years of experience leading software development projects.
• Hands on ServiceNow development across multiple modules, particularly HAM, CMDB, CSM, and HRSD (Hardware Asst Management HAM).
• Familiar with ITSM, ITOM, and ITAM.
• Shows initiative, problem solving, and self starting characteristics.
• Positive attitude, willingness to learn, and team oriented.
• Exceptional communication and organizational skills.
• Support development in an Agile framework; actively participate in daily scrums and ceremonies, updating stories daily in ServiceNow and collaborating across platform teams.
• Hands-on experience with ServiceNow custom scoped application development.

Technologies

• ServiceNow
• JavaScript
• GLIDE
• HTML5
• AngularJS
• jQuery
• CSS
• Flow Designer
• Okta
• SSO
• Now Assist
• Third-party LLM APIs
• Automatic test framework

Benefits

• Health insurance

Pay

• USD 60.00 - 70.00 per hour

Education

• Bachelor's (Preferred)

Experience

• ServiceNow Development: 5 years (Required)
• Hardware Asset Management HAM: 5 years (Required)
• Configuration Management Database CMDB: 5 years (Required)
• Customer Services Management CSM: 5 years (Required)
• HR Service Delivery HRSD: 5 years (Required)
• Agile: 5 years (Preferred)
• Change management: 5 years (Preferred)
• Okta & SSO Technologies: 5 years (Preferred)

License / Certification

• ServiceNow Certified Systems Administrator CSA (Preferred)

Security Clearance

• Secret (Preferred)

Work Location

• Hybrid remote in Washington, DC 20002

You might also have

• ServiceNow Certified Application Developer Certification
• ServiceNow Certified Implementation Specialist Certification
• ITIL v3 Foundations Certification
• Project management experience