Senior Analyst / Developer - Guidewire PolicyCenter (US Products)

REVAU is looking for a Senior Analyst / Developer specializing in Guidewire PolicyCenter to support and enhance U.S. commercial insurance products as part of the Application Support team. This hybrid role in Southlake, TX focuses on Level 2/3 production support and delivering enhancements using Guidewire tools for U.S. products and BillingCenter.

Why this role

• Impactful support work across U.S. products, with ownership of incident analysis, resolution, and sustainable fixes.
• Hands-on Guidewire development using Gosu, PCF, integrations, and batch processes.
• Strong collaboration with U.S. business teams and a managed services provider (EY), plus participation in testing and deployments.
• Comprehensive benefits including multiple medical options (including an HSA-eligible plan), employer contributions, and employer-paid coverage.

What you’ll do

• Provide Level 2/3 production support for U.S. products, performing analysis, diagnosis, and resolution of incidents in PolicyCenter and BillingCenter.
• Conduct root cause analysis and recommend sustainable solutions.
• Track incidents and requests in Jira, partnering with U.S. business teams and EY.
• Analyze business requirements from U.S. teams and translate them into technical solutions.
• Configure and enhance U.S. products including coverages, business rules, forms, rating, and workflows.
• Deliver Guidewire development using Gosu, PCF, integrations, and batch processes.
• Support functional and user acceptance testing (UAT), and participate in production deployments.
• Document solutions in Confluence and promote Guidewire best practices.

U.S. product scope

The role supports REVAU’s U.S. specialty trucking MGA on Guidewire PolicyCenter and BillingCenter (on premises, v10), including:

• Commercial Auto: auto liability for trucking operations, including garage and non-trucking liability.
• General Liability: commercial general liability for trucking and related operations.
• Motor Truck Cargo: carrier-specific coverage for goods in transit, written standalone or bundled with Auto Physical Damage, rated through Excel-based raters integrated with PolicyCenter.
• Open Market: policies placed with carriers outside delegated binding authority, including coverages complementing the trucking program, rated externally and processed through a Billing Only line.

Required qualifications

• Minimum five years of experience with Guidewire PolicyCenter.
• Experience gathering and analyzing business requirements, facilitating workshops, and writing user stories.
• Experience with production support and incident resolution.
• Experience with Jira and Confluence, plus functional and UAT.
• Experience with Guidewire PolicyCenter v10 or later.
• Strong analytical skills.

Additional experience (preferred)

• BillingCenter experience.
• Experience with Guidewire SBT.
• Knowledge of the U.S. trucking industry.
• French language skills are a plus, not required.

Benefits and time off

• Four medical plan options, including an HSA-eligible plan, with an employer contribution toward employee-only coverage.
• Two dental plan options with an employer contribution, plus voluntary vision coverage.
• Employer-paid basic life and AD&D, and employer-paid long-term disability coverage.
• Freshbenies healthcare-navigation and virtual-care resources, plus employee-assistance and wellness resources.
• Voluntary life and AD&D, short-term disability, and additional voluntary coverage options.
• Paid time off and company holidays.

Work environment

• Regular computer and telephone work, with review of detailed records and collaboration with internal and external partners.
• Standard business hours with occasional additional hours based on business needs.
• Reasonable accommodations are available to qualified individuals with disabilities.

Tools you’ll work with

Guidewire PolicyCenter, Guidewire BillingCenter, Gosu, PCF, Jira, Confluence, Excel-based raters, SBT, and batch processes.