Full Stack Software Engineer, Support Operations

Build full-stack systems that improve how ClickHouse customers get help, from routing and automation to AI-assisted experiences and production observability.

Responsibilities

• Design and develop the systems that connect ClickHouse customers with the teams that support them.
• Create intelligent routing and decision systems that choose where work goes and who handles it using many signals at once.
• Ensure routing and decision systems adapt as the business scales.
• Develop AI-powered customer experiences that understand needs, recommend next steps, and know when to hand off to a human.
• Build internal platforms and tooling for Support, RevOps, and GTM teams to help them work faster and more accurately, with production-quality standards.
• Implement integrations and data flow across Salesforce, live chat, incident management, Slack, GitHub, and more to keep workflows and data moving cleanly between systems.
• Create automation and observability systems to remove repetitive work, highlight what is breaking, and improve confidence in what teams are running.
• Partner with core Engineering to ship to production and take ownership of delivered work, including code review, testing, monitoring, and continuous improvement.

Requirements

• 3–5 years building and shipping full-stack software in production.
• Experience with tools such as TypeScript/JavaScript, Node.js, and React (or comparable technologies).
• Hands-on experience with APIs, webhooks, and integrations between distributed systems.
• Experience close to support workflows, including work as a support or technical support engineer, or building tools or integrations for support, CS, or RevOps teams.
• Comfort with Git and safe, version-controlled deployment workflows.
• Ability to translate operational needs into solutions that non-engineers can follow.
• Self-driven, end-to-end ownership mindset in a remote, globally distributed team.
• Day-to-day comfort using AI tools while building, with clarity on where to trust AI outputs.

Technologies

• TypeScript
• JavaScript
• Node.js
• React
• APIs
• Webhooks
• Git
• Salesforce
• Slack
• GitHub

Benefits

• Employer contributions towards healthcare.
• Stock options for every new team member.
• Flexible time off in the US; generous entitlement in other countries.
• USD $500 home office setup for remote employees.
• Opportunities to connect with colleagues at company-wide offsites.

Bonus Points

• Experience building LLM-powered features in production (routing, retrieval, evaluation, or observability).
• Salesforce platform experience (Apex, LWC, Flows, custom objects) or relevant certifications, or strong appetite to get up to speed quickly.
• Support and incident tooling experience: Pylon, incident.io, PagerDuty, Zendesk, Slack APIs, GitHub APIs.
• Experience with ClickHouse or other analytical databases.
• Experience in an early-stage or greenfield environment, or embedded in a support, RevOps, or business-systems function.

Perks

• Flexible work environment: ClickHouse is globally distributed and remote-friendly, operating in over 25 countries.
• Healthcare employer contributions.
• Equity via stock options for new hires.
• Flexible time off in the US and generous entitlement internationally.
• USD $500 home office setup for remote employees.
• Global gatherings with opportunities to attend company-wide offsites.

Culture

• As part of a rapidly scaling startup, you will help shape culture.

Location: United States (remote)

Compensation: USD 154,000 - 215,000 per year

Experience level: 3+ years