Talent Developer

In Cleveland's workforce development ecosystem, United Labor Agency is expanding its team to support WIOA participants through personalized coaching, readiness training, and direct job placement. This onsite role focuses on connecting participants with training opportunities and employer partnerships to drive sustainable employment outcomes.

Position Summary

The Talent Developer serves as a key connector between job seekers and employment opportunities, delivering tailored career coaching, job readiness support, and placement assistance for WIOA participants. The role also drives employer outreach and recruitment for open positions, while providing essential case management and facilitating work-based learning programs to align participant skills with employer needs.

Responsibilities

• Conduct intake assessments to determine WIOA eligibility, career interests, skills, and barriers.
• Develop Individual Opportunity Plans (IOPs) for participants in the WIOA Adult and Dislocated Worker programs.
• Provide tailored coaching in job readiness, resume development, interview techniques, and workplace skills.
• Collaborate with Pathway Specialists to refer participants through training programs, certifications, or work-based learning opportunities.
• Monitor participant progress and provide ongoing support and resource navigation.
• Evaluate employment outcomes post-placement, ensuring alignment with program benchmarks and continuous service improvement.
• Maintain progress and retention data through regular follow-ups (Callfire) and thorough case documentation to meet WIOA performance metrics.
• Facilitate group orientations, assessments, and career readiness workshops as needed.
• Support Workforce Experience Navigators as required.
• Sourse job opportunities by partnering with Business Solutions Representatives, employers, staffing agencies, and industry partners.
• Match WIOA participants with appropriate job openings and coordinate referrals to hiring managers/employers.
• Organize recruitment events, employer spotlights, and job fairs.
• Provide post-employment coaching to ensure job retention and career advancement.
• Collaborate with Business Solutions Representatives to understand labor market demands and hiring trends.
• Promote employer services such as On-the-Job Training (OJT), customized training, and wage subsidies.
• Work closely with employers to gather feedback on candidate performance and workplace fit.
• Accurately document case notes, services provided, and outcomes in ARIES and PCRecruiter.
• Ensure timely follow-up and tracking of employment, credentials, and retention per WIOA performance metrics.
• Maintain strict confidentiality and compliance with data protection by securely handling and maintaining PII in accordance with organizational policies and industry standards.
• Perform all other duties as assigned by United Labor Agency senior management or Executive Director.

Requirements

• Associate or Bachelor’s degree in Human Services, Workforce Development, Counseling, Education, Business, or related field.
• 2+ years of experience in career coaching, workforce development, recruiting, HR, or case management.
• Strong knowledge of WIOA services and local workforce systems preferred.
• Excellent communication, interpersonal, and relationship-building skills.
• Proficiency in Microsoft Office Suite and workforce case management systems.
• Ability to multitask and work with individuals from diverse backgrounds, including those with barriers to employment.
• Valid driver’s license and reliable transportation required for community and employer outreach.

Technologies

• Callfire
• ARIES
• PCRecruiter
• Microsoft Office Suite

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Short/Long Term Disability Coverage
• Paid Time Off
• 401(k) Employer Contribution
• 401(k)
• Employee Assistance Program
• Health Insurance
• Health Savings Account

Details

• Location: Cleveland, OH (onsite)
• Department: OhioMeansJobs|Cleveland-Cuyahoga County / WIOA
• Reports To: Business Solutions Manager
• Union Status: Bargaining member of OPEIU Local 792
• Salary Range: $41,000 - $44,000 per year
• Job Type: Full-time
• Working Conditions: Office-based within the Job Center, with occasional travel to employer sites, job fairs, and community partner locations. Standard business hours, with occasional evenings or weekends required for events or participant needs.