Zoho Developer responsible for overseeing Pinky’s inventory and CRM initiatives, with a focus on Zoho CRM setup, workflows, data accuracy, reporting, and cross-functional collaboration to drive customer insights and sales.
Responsibilities
- Design and implement strategies to strengthen customer relationships, including standardized procedures for interactions and ongoing management of the inventory and CRM platform.
- Ensure CRM data quality and upkeep, analyzing customer information to reveal trends and insights for targeted engagement.
- Collaborate with sales, marketing, and support to ensure effective CRM usage and data‑driven sales growth.
- Develop workflows to streamline sales and marketing processes and propose approaches to improve customer experiences.
- Create campaigns and strategies to boost loyalty and attract new customers.
- Monitor progress, set priorities, and meet deadlines.
- Manage the Zoho CRM configuration, workflows, automations, and integrations across the organization.
- Identify bottlenecks and propose CRM enhancements to improve efficiency and data accuracy.
- Document system processes, configurations, and best practices for reference.
- Develop, analyze, and present CRM reports and dashboards for leadership review.
- Translate data insights into actionable business recommendations.
- Collaborate with sales, marketing, and operations to align CRM initiatives with company objectives.
- Design training programs to ensure consistent and effective use of the CRM across teams.
- Demonstrate the ability to analyze large data sets and understand customer behavior.
- Exhibit strong communication, empathy, and leadership to manage customers and internal teams.
- Create innovative strategies for customer relationship management and leverage CRM capabilities to support business value.
- Maintain a solid understanding of CRM software and how to use its features to benefit the business.
Requirements
- Zoho partner experience of 5+ years is required.
- Understanding of CRM database structure, workflows, and automation tools.
- Comfort with software logic concepts (Deluge, HTML, SQL, JavaScript; API calls a plus).
- Strong organizational and communication skills.
- Ability to translate business needs into technical requirements.
- Strong analytical and problem solving mindset.
- Computer science degree preferred.
- Proficient in English for effective team communication.
Technologies
- Zoho
- Deluge
- HTML
- SQL
- JavaScript
- API calls
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Location
Vernon, Los Angeles, California (onsite)
Work Location
In person
Employment Type
Full Time
Pay
USD 80,000 - 120,000 per year
About the Role
PINKYS is seeking a Zoho Developer to oversee ongoing and upcoming inventory and CRM projects. This role ensures that all inventory and CRM initiatives are executed efficiently, meet company goals, and support data driven decisions across departments. The ideal candidate brings strong project management skills, an analytical mindset, and enough technical understanding to communicate effectively with developers without necessarily being a developer.
Why Join Pinkys
Pinkys values quality craftsmanship, design, and innovation. You will play a key role in modernizing and optimizing our systems as we scale, joining a fast growing company with a creative and collaborative culture.