Staff Machine Learning Engineer, Agentic Application

ServiceNow is seeking a Staff Machine Learning Engineer focused on Agentic AI applications to join our Mountain View on-site team. In this role, you will partner with GAI framework experts to shape features, leverage large language model technologies, and extend the product to more customers and global markets. You will collaborate closely with product management, UX, and go-to-market colleagues to ensure practical, scalable outcomes.

Responsibilities

• Work closely with GAI conversational framework specialists to stay aligned with the latest capabilities and industry best practices.
• Design and implement features for stakeholders and end users using Agentic AI and advanced technical approaches that drive business value.
• Partner with PM, UX, and GTM teams to define, scope, and validate product deliverables.
• Drive the product's expansion to additional customers, domains, and global markets while ensuring high quality and scalable engineering implementations.
• Analyze patterns and feedback to push the Agentic AI framework forward.
• Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.

Requirements

• Ability to lead other engineers and oversee end-to-end delivery of a project, with strong communication and soft skills.
• Bachelor's degree or higher in computer science or a related field.
• 7+ years of professional experience in scalable system development.
• Strong product sense and a passion for building scalable web or conversational UI products.
• Excellent cross-functional collaboration skills.
• A constant thirst for learning and willingness to step outside your comfort zone.

Technologies

• Generative AI
• LLM technologies
• Agentic AI

Work Personas

ServiceNow supports a distributed and trusted work model. Work personas cover flexible, remote, or on-site arrangements based on the nature of the work and location. Eligibility may involve confirming the distance between your home and the nearest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Additionally, applicants with arrest or conviction records will be evaluated in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

Some positions require access to controlled technology subject to export control regulations. ServiceNow may need to obtain export licenses or other approvals from government authorities. All employment is contingent upon ServiceNow obtaining any export licenses or approvals that may be required.