Senior Software Engineer – Healthcare Systems

Senior software engineer and hands-on technical leader accountable for designing, modernizing, integrating, and delivering Health Plan of San Mateo's core payer applications, with responsibility for architecture, automation, and team development.

Responsibilities

• Guide a team of self-directed professionals, modeling accountability and fostering a safe, accountable work environment.
• Support direct reports in maintaining high performance standards and professional conduct with clear, helpful guidance.
• Hold regular one-on-one conversations centered on performance, growth, and career progression.
• Ensure compliance with labor laws and organizational policies while promoting an inclusive culture.
• Assist with department budgeting, ensuring efficient resource use and policy alignment.
• Define clear priorities, timelines, and ownership for both support and project work.
• Proactively remove blockers and manage risks to keep production and workflows stable.
• Leverage metrics to reduce recurring issues and improve system reliability.
• Balance support demand with planned initiatives and allocate resources to high-priority goals.
• Drive workflow improvements to minimize manual effort and elevate service quality.
• Lead change management with clear expectations, training, and practical documentation.
• Encourage continuous learning and cross-training to reduce single points of failure.
• Oversee modernization of applications and integrations to better support business needs.
• Collaborate on organization-wide initiatives to boost operational efficiency and effectiveness.
• Foster strong partnerships with business and IT peers to align priorities and deliver outcomes.
• Coordinate with vendors and external partners, set expectations, and manage escalations toward resolution.
• Communicate clearly across technical and non-technical audiences to keep stakeholders engaged.
• Build trust through transparency, follow-through, and constructive issue resolution.
• Provide coverage and escalation support as needed to maintain operational continuity.
• Adhere to established performance norms and attendance expectations.
• Fulfill additional duties as assigned.

Requirements

• Bachelor’s degree in computer science or a related field.
• Five to seven years of information technology management experience in a healthcare environment.
• Two to four years of management experience preferred.
• Equivalent combination of education and experience may be considered.
• Advanced project and program management capabilities.
• Advanced skills in change control, release management, test planning, and implementation coordination.
• Intermediate proficiency in service management fundamentals, including SLA/OLA management and incident/problem response.
• Advanced skills with the Microsoft Office Suite (Outlook, Word, Excel, Teams, Visio, PowerPoint).
• Extensive knowledge of core health plan operations and payer functions (benefits/eligibility, claims, encounters, authorizations, provider configuration) and their impact on downstream reporting and finance.
• Strong understanding of security, privacy, and compliance, including PHI protection and access/audit controls.
• Extensive knowledge of people leadership fundamentals for a technical team.
• Working knowledge of healthcare data exchange standards (HIPAA/X12 EDI) and related vendor/provider integrations.
• Working knowledge of application configuration and technical fundamentals, including relational databases/SQL, data flows, interfaces, and practical automation to support team efficiency.
• Working knowledge of vendor-supported systems and vendor management, including requirements definition, issue escalation, and coordinating fixes and enhancements.
• Ability to translate business needs into actionable technical work, communicate tradeoffs, and align stakeholders on scope, timelines, and outcomes.
• Proven ability to analyze and troubleshoot complex applications, data, and integration issues, driving root-cause resolution and stability improvements.
• Demonstrated capacity to enforce disciplined change/release, testing, documentation, and operational readiness practices.
• Experience identifying and implementing process improvements and automation to increase efficiency, reduce manual effort, and improve data quality.

Technologies

• Unix / AIX
• COBOL
• SQL
• Microsoft Office Suite
• HIPAA / X12 EDI