Senior Software Engineer role supporting Genworth’s CLOAS mainframe application for Long Term Care policy administration.

Support the Long Term Care policy administration system by monitoring application health
Resolve failures, job abends, policy-related incidents, and system defects
Maintain interactions between the application and peripheral systems
Analyze user-raised incidents to help users complete business activities
Assess issue impact and propose solutions to determine an appropriate approach
Design, code, document, and test changes to meet acceptance criteria and fit the overall technical architecture
Ensure changes do not create unintended impact
Support changes through testing, including test planning and defect resolution
Carry out technical system activities required for releases
Implement solutions using the established change control process
Create reports from system data for data analysis, business support, and regulatory and audit requirements, including SOX audits
Perform administrative duties per departmental requirements, including meetings, Agile ceremonies (Kanban Stand Ups, Inspect and Adapt sessions), timely correspondence, status updates, ticket review/update/submit, and change management participation
Take ownership of work and collaborate with the team to complete incidents based on severity, impact, and urgency
Assist team members with complex business and technical problems
Provide technical guidance for complex programming

Bachelor’s degree and 5+ years of relevant experience
Strong mainframe programming skills: COBOL, JCL, CICS, IMS
Production support experience, preferably in insurance or finance
Excellent analytical skills and attention to detail for complex business logic and system/data analysis
Ability to identify needed changes and understand impact across products and system functionalities
Basic experience with SQL and data analysis
Experience working in a cross-functional team environment on a complex mainframe system
Good problem-solving skills and a results-oriented approach
Strong communication skills to work with stakeholders and manage concurrent deadlines and multiple priorities
Continuous improvement mindset, with willingness to adapt to new technologies and ways of working

Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto enrollment in an employer-directed retirement account feature (100% employer-funded)
Generous Paid Time Off including 12 paid holidays, Volunteer Time Off, and paid family leave
Disability, Life, and Long Term Care Insurance
Tuition reimbursement, student loan repayment, and training and certification support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial and legal management)
Caregiver and Mental Health Support Services
Competitive compensation & Total Rewards Incentives

Experience migrating Mainframe applications to other platforms
Knowledge of Assembler
Practical knowledge of LTC insurance products and premiums
Experience in a managed services environment (onshore-offshore model), working to SLAs and work queues
Agile environment experience (Scrum or Kanban)
IMS database experience in an MVS and CICS environment
Exposure to Product Accelerator tool
Advanced SQL programming experience
Experience with modern mainframe development and testing tools
Knowledge of automated COBOL conversion tools

Richmond, VA (hybrid)
This position is available to Virginia residents as Richmond, VA hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time
Hybrid schedule requires both Remote and In-Office days if you reside within 50 miles of a Genworth | CareScout office with working hours targeting 9am–5pm EST
Not eligible for sponsorship

USD 96,700 - 181,000 per year
National Range: $96,700 - $145,000
High-Cost Range: $120,900 - $181,000
Base salary plus eligibility for a bonus incentive plan
Incentive compensation is based on individual and company performance and is not guaranteed

Initial assignment: service operations team for the CLOAS application
Service Operations responsibilities include day-to-day operations of CLOAS and accompanying peripheral systems, maintaining system health, and implementing changes to support the business
Reports to the Long-Term Care Policy Administration Service Operations Leader

Senior Software Engineer

Job Description