Principal Software Engineer- Telemetry/Observability

JPMorganChase seeks a Principal Software Engineer focused on observability and telemetry platforms within the Core Foundational Platforms group. Based in Seattle, WA onsite, this role designs end-to-end telemetry pipelines, builds platform services, and guides observability strategy across VPC and cloud networking environments, with a salary range of USD 204,250 to 285,000 per year and a requirement of 10+ years of software engineering experience.

Responsibilities

• Designs scalable software frameworks and platform services for observability within VPC environments, applying robust software design patterns.
• Delivers secure, production-grade code and conducts reviews and debugging across telemetry collection, enrichment, storage, and visualization components.
• Leads end-to-end telemetry pipelines covering metrics, logs, traces, and events, establishing standards, schemas, and instrumentation patterns for platform and application teams.
• Develops and evolves CI/CD pipelines to enable reliable delivery, automated testing, policy as code, and safe progressive rollouts for observability services.
• Architects solutions for software-defined networking and cloud networking environments, including troubleshooting across layered network paths and dependencies.
• Builds and maintains monitoring, alerting, and SLO/SLI practices using tools like Splunk, Grafana, and Prometheus, including dashboards, alerts, and runbooks.
• Advises cross-functional teams on telemetry strategy, platform integrations, and readiness for operations.
• Acts as the function's subject matter expert for observability and telemetry across the VPC platform, guiding standards and best practices.
• Creates durable, reusable software frameworks used across teams, such as SDKs, libraries, templates, reference architectures, and golden paths.
• Informs senior stakeholders by communicating tradeoffs, risk, and roadmaps for platform reliability and resiliency.
• Champions diversity, opportunity, inclusion, and respect within the firm.

Requirements

• 10+ years of software engineering experience, including building and operating production platform services.
• Hands-on involvement in system design, application development, testing, and operational stability, ideally for platform, infrastructure, or developer productivity products.
• Expert Python development experience, building services, automation, tooling, and integrations for telemetry and operations workflows.
• Strong Linux systems and networking expertise (TCP/IP, DNS, TLS, routing, NAT, packet capture), with the ability to diagnose cross-system issues in distributed environments.
• Practical experience with CI/CD and modern delivery practices (progressive delivery, automated quality gates, artifact/version management).
• Advanced knowledge of software development processes with in-depth expertise in cloud platforms, platform engineering, reliability engineering, networking, or observability.
• Experience with observability tooling such as Splunk, Grafana, or Prometheus, including instrumentation, queries, dashboards, alerts, and operationalization.
• Experience designing or operating telemetry data pipelines (collection agents, exporters, scraping, indexing, retention, cardinality management, performance and cost controls).
• Proven ability to apply expertise and new methods to solve complex technology problems across multiple disciplines.
• Working knowledge of software-defined networking concepts and environments, including integrations and operational considerations for VPC-like network platforms.

Technologies

• Python
• Splunk
• Grafana
• Prometheus
• OpenTelemetry
• Terraform

Benefits

• Salary: USD 204,250 - 285,000 per year, base determined by role, experience, skill set and location.
• Commission-based pay
• Discretionary incentive compensation in cash and/or forfeitable equity
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare support
• Tuition reimbursement
• Mental health support
• Financial coaching