Data Visualization

Data Visualization Developer Jobs

79 jobs found

Today

Software Engineer III - BI Developer & Data Analyst

JPMorganChase Chicago, IL

Chicago, IL

Today

$114k - $155k/yr Full time Alteryx Analytics Business Analytics

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Job Description

This Software Engineer III role within JPMorgan Chase's Global Banking and Payments Technology group is based onsite in Chicago, IL, with a salary range of USD 114,000 to 155,000 per year.

Responsibilities

Maintain and enhance Alteryx workflows to support analytics processes
Develop and manage Tableau dashboards, ensuring existing visuals stay current
Support backlog refinement and request prioritization in collaboration with the team lead
Partner with cross functional teams to collect data, analyze processes, and propose improvements to strengthen controls
Design and implement workflows that consume data and publish results to API endpoints
Thoroughly test dashboards for functionality, data accuracy, and performance
Identify data patterns and hidden issues, using insights to improve coding hygiene and system architecture
Standardize UI and UX across all visualizations
Leverage enterprise AI assisted coding tools to improve code quality, delivery speed, and productivity on complex deliverables, with peer reviews, automated tests, and secure coding practices; share learnings and reusable patterns with the team
Apply SDLC toolchain knowledge, including AI assisted development and automation, to maximize automation value
Contribute to software engineering communities of practice and events exploring new technologies

Requirements

Formal training or certification in Software Engineering plus 3+ years of hands-on experience
Strong experience with data wrangling using Alteryx
Experience integrating Python within Alteryx workflows
Solid data warehouse fundamentals, including writing complex SQL with multiple joins to automate or manipulate extracts in Alteryx/macros
Proven ability to develop medium to complex Tableau dashboards
Strong understanding of data warehousing concepts and experience with relational and dimensional modeling
Hands-on experience using enterprise AI assisted development tools for coding, testing, troubleshooting, or documentation, with ability to critically evaluate AI outputs for accuracy, performance, and security
Awareness of responsible AI use in engineering workflows, including data sensitivity considerations and secure handling of inputs and outputs; ability to guide peers on safe usage
Strong design and development skills with experience in an Agile environment that includes CI/CD

Technologies

Alteryx
Tableau
Python
SQL
Qlik Sense
Grafana

Benefits

Comprehensive health care coverage
On site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Base salary determined by role, experience, skill set and location
Commission-based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity

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Today

Principal Data Engineer

Oracle Nashville, TN

Nashville, TN

Today

Full time Senior Analytics Big Data

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Job Description

The Principal Data Engineer role at Oracle, based onsite in Nashville, TN, leads Data Engineering, BI, and Analytics initiatives for OCI, combining hands-on data engineering with program leadership to design scalable data platforms and reporting solutions across Oracle Cloud Infrastructure.

RESPONSIBILITIES — DATA ENGINEERING & ANALYTICS LEADERSHIP

Design, build, and scale data pipelines that aggregate information from multiple OCI systems and services.
Develop robust data models, datasets, and reporting frameworks that provide actionable insights for engineering, operations, customer success, and executive leadership.
Architect and implement scalable analytics platforms that support strategic customer programs and operational decision-making.
Design and maintain enterprise-grade data solutions that improve visibility into customer adoption, operational health, service performance, and business outcomes.
Build and automate data ingestion, transformation, and reporting processes to reduce manual effort and improve data accuracy.
Establish data quality, governance, lineage, and observability standards across critical business datasets.
Partner with engineering teams to define telemetry, instrumentation, and data collection strategies.
Perform deep analysis of large and complex datasets to identify trends, opportunities, risks, and operational bottlenecks.
Drive adoption of modern data engineering best practices, tools, and technologies across the organization.

RESPONSIBILITIES — BUSINESS INTELLIGENCE & EXECUTIVE REPORTING

Design and deliver Business Intelligence solutions that provide actionable visibility into customer health, operational performance, and strategic business objectives.
Develop executive dashboards, scorecards, KPI frameworks, and reporting solutions used by senior leadership for decision-making.
Partner with business leaders to define success metrics, operational indicators, and reporting requirements.
Build scalable semantic models and reporting datasets that enable self-service analytics across multiple organizations.
Transform raw operational and engineering data into meaningful business insights and recommendations.
Standardize reporting methodologies and establish trusted sources of truth for key organizational metrics.
Support strategic planning, investment decisions, and customer engagement initiatives through data-driven analysis.

RESPONSIBILITIES — TECHNICAL PROGRAM MANAGEMENT & STRATEGIC EXECUTION

Lead large, complex, cross-functional initiatives spanning engineering, product, operations, and executive leadership teams.
Break down ambiguous business problems into actionable technical workstreams and measurable deliverables.
Develop functional specifications and drive successful execution from concept through delivery.
Identify process gaps and establish scalable mechanisms that improve organizational efficiency and execution.
Manage program schedules, dependencies, risks, and stakeholder communications.
Anticipate bottlenecks, proactively manage escalations, and balance technical constraints with business priorities.
Drive alignment across OCI organizations toward shared objectives and customer outcomes.
Lead interactions with cross-functional teams consisting of Engineers, Product Managers, Architects, Customer Success leaders, and Executive Leadership.
Thrive in a fast-paced, highly ambiguous environment while maintaining focus on delivering measurable business value.

RESPONSIBILITIES — DATA PROCESSING & PIPELINING

Mentors less experienced team members to identify data requirements and business objectives of a project or initiative.
Provides expertise on the design and participates in building of data infrastructure to optimize data processing from a variety of data sources.
Independently analyzes, designs, and troubleshoots data flows based on business needs.
Participates in architecture, performance, and security reviews of the technical solution.
Adjusts data collection processes that involve indexing and query optimizations for optimal performance.
Builds ETL pipelines to support efficient and scalable data collection and extraction.
Engages with and holds upstream and downstream teams accountable for predefined SLAs.
Manages relationships with data providers.

RESPONSIBILITIES — DATA GOVERNANCE

Independently designs and implements data governance policies and procedures for data handling to maintain consistency, integrity, accuracy, and reliability.
Leads the redaction of PII and PHI data to ensure privacy and security compliance.
Ensures minimal data collection and usage in accordance with data minimization principles.
Implements data security measures to protect data from unauthorized access or disclosure and escalates issues as needed.
Ensures data compliance with relevant laws, regulations, and industry standards.

RESPONSIBILITIES — DATA VALIDATION & QUALITY ASSURANCE

Contributes to the design and implementation of rigorous data validation and integrity checks to mitigate quality issues.
Mentors team members to define data annotation and labeling processes to ensure data quality.
Identifies opportunities for automation of data validation and governance processes.
Independently corrects deviations and non-conformance when identified.

RESPONSIBILITIES — DATA PIPELINE DESIGN

Leverages advanced knowledge of ETL processes to design, develop, and optimize automated, scalable data pipeline architectures.
Implements advanced data storage solutions to store processed data for analysis and access.
Mentors less experienced team members to manage day-to-day data pipeline and storage operations.

RESPONSIBILITIES — DATA SOLUTIONS ENGINEERING

Works independently and collaboratively in an agile environment to develop, maintain, and debug advanced data solutions that are scalable, efficient, cost-effective, and reliable.
Reviews runnable code and supports testing and debugging with junior team members.
Evaluates new technologies to enhance data solutions.
Enforces and documents code standards and guidance within the team.
Creates documentation for design decisions and gathers broader architectural feedback before implementing.
Gathers data and evidence to secure necessary approvals.

CORE RESPONSIBILITIES — PLANNING & EXECUTION

Manages and coordinates moderately complex tasks, ensuring timely completion and alignment with requirements for a moderately sized project.
Delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adapting plans as resources or timelines shift.

CORE RESPONSIBILITIES — COLLABORATION & PARTNERSHIP

Collaborates across the organization to align on expectations and achieve shared objectives.
Understands business leaders, stakeholders, and customers to ensure solutions meet their needs.
Fosters inclusivity by seeking diverse perspectives and ensuring others feel heard and respected.

CORE RESPONSIBILITIES — PROBLEM SOLVING

Identifies and addresses moderately complex issues by analyzing data to determine solutions.
Escalates unresolved or critical issues with a thorough assessment and suggests solutions.
Documents problem solving strategies and contributes to improvements.

CORE RESPONSIBILITIES — CONTINUOUS LEARNING

Pursues learning opportunities to expand knowledge and stay abreast of industry trends.
Seeks feedback and training to improve skills.
Coaches and mentors junior teammates, promoting knowledge sharing.

CORE RESPONSIBILITIES — CONTINUOUS IMPROVEMENT

Develops ideas and collaborates on process improvements across teams, evaluating impact for stakeholders.
Solicits feedback on alternative approaches for ongoing improvement.

CORE RESPONSIBILITIES — PERFORMANCE AND DEVELOPMENT

Contributes to the talent development pipeline by participating in candidate interviews and providing hiring recommendations.

REQUIREMENTS

BS degree or equivalent experience in Computer Science, Engineering, Information Systems, Data Science, or related field
7+ years of experience in Data Engineering, Analytics Engineering, Technical Program Management, Software Engineering, or related technical roles
Strong experience designing, building, and maintaining large-scale data pipelines, ETL/ELT frameworks, and cloud-based data platforms
Experience developing BI solutions, executive dashboards, KPI frameworks, and operational reporting systems
Advanced SQL skills and experience working with large-scale datasets
Experience with data modeling, data warehousing, analytics platforms, and reporting architectures
Strong understanding of cloud technologies, distributed systems, and software development lifecycles
Demonstrated ability to analyze complex datasets and translate findings into actionable business recommendations
Experience partnering with engineering, product, operations, and business stakeholders to define requirements and deliver scalable data solutions
Strong written and verbal communication skills across technical and executive audiences
Proven ability to lead large, cross-functional initiatives and drive execution across organizational boundaries
MS degree or equivalent experience in Computer Science, Data Engineering, Analytics, or related field
10+ years of experience in Data Engineering, Analytics Platforms, BI, Technical Program Management, or Software Development
Experience building enterprise-scale data lakes, data warehouses, and analytics platforms
Experience with cloud-native architectures, distributed systems, and OCI services
Experience with Spark, Kafka, Airflow, Databricks, Snowflake, BigQuery, OCI Data Flow, or similar platforms
Experience with Oracle Analytics Cloud (OAC), Tableau, Power BI, Looker, or comparable BI platforms
Experience implementing data governance, data quality, metadata management, and observability frameworks
Experience developing self-service analytics solutions and semantic data models
Experience working directly with large enterprise customers and strategic cloud initiatives

TECHNOLOGIES

Spark, Kafka, Airflow, Databricks, Snowflake, BigQuery, OCI Data Flow
Oracle Analytics Cloud (OAC), Tableau, Power BI, Looker
SQL, Oracle Cloud Infrastructure (OCI)

WHAT SUCCESS LOOKS LIKE

Trusted data platforms and BI solutions become the foundation for decision-making across OCI Strategic Customer Engineering.
Executive leaders have real-time visibility into customer outcomes, operational performance, and business health.
Manual reporting processes are automated and replaced with scalable, self-service analytics capabilities.
Strategic customer programs execute more effectively through improved data accessibility, insight generation, and operational transparency.
Cross-functional teams align around a common set of metrics, objectives, and business outcomes.
Data-driven insights directly influence customer success, operational excellence, and OCI growth initiatives.

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1d ago

Tableau Developer

Vaco by Highspring Saint Petersburg, FL

Saint Petersburg, FL

1d ago

$115k - $120k/yr Full time Manager Analytics Business Analytics

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Job Description

Location: Saint Petersburg, Florida, onsite. This Tableau Developer role offers a competitive salary range of $115,000 – $120,000 per year, discretionary bonuses, medical, dental, and vision coverage, and a 401(k) plan. Join a collaborative team that values data-informed decisions and well-governed dashboards. The role centers on Tableau development and server administration, serving as the link between end users and IT to capture and implement business needs. A bachelor’s degree in Computer Science, MIS, Business Administration, or a related field, plus at least four years of IT software development related experience, program leadership, or software business analysis, are required.

Benefits

Discretionary bonuses
Medical, dental, and vision benefits
401(k) retirement plan

Responsibilities

Oversee Tableau Server environments and sites, publish interactive dashboards, and collaborate with internal IT teams to ensure a stable, well-designed, highly available, and properly maintained infrastructure
Administer and support Tableau infrastructure, manage groups, workbooks and projects, database views, data sources, and data connections
Leverage SQL and data storage techniques to integrate data from multiple sources
Lead Tableau initiatives by overseeing business needs and requirements for enhancements and delivery cycles
Partner with internal users and external vendors to translate business objectives into strategic and tactical plans
Facilitate meetings with key stakeholders to map current practices and identify opportunities for process improvement
Design, maintain, and enforce Tableau best practices and governance policies

Requirements

Bachelor’s degree in Computer Science, MIS, Business Administration, or a related field from an accredited institution
Four years of IT software development related experience including program leadership or software business analysis, or an equivalent combination of education, certification, training, and experience
Ability to develop, maintain, and manage advanced Tableau reporting, analytics, and dashboards
Proficiency with SQL and relational databases for dashboard development
Experience maintaining, supporting, and upgrading a Tableau server environment
Knowledge of business needs analysis principles and requirements analysis methods
Ability to analyze data sets and document business processes
Strong multitasking skills and adaptability to shifting priorities
Strong analytical and problem-solving abilities
Ability to explain technical concepts to non-technical stakeholders
Excellent organizational skills and timely delivery
Proficiency in English (speaking, reading, writing)
Ability to follow complex instructions and communicate effectively
Ability to work with minimal supervision
Capacity to foster and maintain cooperative working relationships and build consensus
Microsoft Office proficiency
Ability to commute with personal transportation and travel up to 25% of the time

Technologies

Tableau
Tableau Server
SQL
Microsoft Office

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1d ago

Vista / Viewpoint ERP Administrator & Developer

Ledgent Technology Remote 🌍 Remote

Remote

1d ago

Up to $60/hr Contract Analytics Business Analytics Business Intelligence

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Job Description

What we offer

Remote work for a contract-to-hire position with Ledgent Technology. The role focuses on Vista / Viewpoint ERP administration, development, and reporting, with an hourly rate of USD 60. You will collaborate across Finance, Accounting, HR, and Operations to deliver reliable data and scalable reporting solutions, while enjoying the flexibility of a remote setup and the opportunity to grow into a Vista subject-matter expert.

Responsibilities

Administer and maintain Viewpoint Vista ERP, including configuration, upgrades, and performance optimization
Provide Tier 2 and Tier 3 support, troubleshooting issues and refining workflows
Manage user roles, permissions, and security controls
Monitor system performance to ensure reliability and data integrity
Design and develop SQL queries, stored procedures, views, and data integrations
Build and maintain reports using Crystal Reports and SSRS
Collaborate with stakeholders to translate business needs into scalable reporting solutions
Optimize database performance and reporting efficiency
Customize Vista workflows, forms, and modules
Lead or support integrations with third-party systems such as HRIS and payroll
Recommend and implement enhancements to improve operational efficiency
Train end users on Vista functionality and best practices
Create and maintain documentation, SOPs, and reporting guides
Support onboarding of new users and rollout of new features
Collaborate with Finance, Accounting, HR, and Operations on reporting, compliance, and system usage
Support year-end financial processes and reporting requirements

Requirements

3+ years of hands-on Vista by Viewpoint administration experience
Strong SQL skills including T-SQL, stored procedures, and performance tuning
Experience with Crystal Reports and SQL-based reporting tools
Proven experience supporting ERP systems in a production environment
Comfortable working directly with business stakeholders, especially Accounting/Finance
Strong troubleshooting and problem-solving skills

Technologies

Viewpoint Vista ERP
SQL (T-SQL)
Crystal Reports
SSRS
SSIS
Power BI

Overview

We are seeking a highly skilled Vista / Viewpoint ERP Administrator & Developer to join a growing team. This role blends administration, development, and reporting, requiring deep Vista expertise, SQL development, and enterprise reporting capabilities.

What success looks like

Acts as the go-to Vista expert across the organization
Delivers accurate, timely reporting solutions
Improves system performance and user adoption
Balances support, development, and strategic enhancement work

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1d ago

Business Intelligence Data Engineer

Golden State Foods Frisco, TX

Frisco, TX

1d ago

Full time Business Analytics Business Intelligence Data Architecture

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Job Description

Golden State Foods is seeking a data-focused professional to join on site in Frisco, TX as a Business Intelligence Data Engineer. In this role, you’ll be responsible for building and maintaining the data warehouse and ETL/ELT pipelines, evaluating BI and data warehouse tools, and supporting reporting and visualization across the organization. You’ll collaborate with data analysts, developers, and business users to translate requirements into scalable data solutions and ensure data quality across systems.

Responsibilities

Work with business requirements to identify and understand source data systems; provide resolutions to all data issues and coordinate with data analyst to validate all requirements, perform interviews with all users and developers.
Map source system data to data warehouse tables
Develop and perform tests and validate all data flows and prepare all ETL/ELT processes according to business requirements and incorporate all business requirements into all design specifications.
Define and capture metadata and rules associated with ETL processes
Adapt ETL processes to accommodate changes in source systems and new business user requirements
Collaborate with all developers and business users to gather required data and execute all ETL programs and scripts on systems and implement all data warehouse activities and prepare reports for same.
Provide support and maintenance on ETL processes and documentation
Build partnerships across the application, business, and infrastructure teams
Strive to continuously improve the software delivery processes and practices
Champion company standards and best practices

Requirements

Four year college in a quantitative field such as Computer Science / Computer Information Systems or commensurate work experience.
Industry experience as a Business Intelligence Data Engineer or related specialty (e.g. Software Engineer, Business Intelligence Engineer, and Data Scientist) with extensive professional experience and a proven track record in a role focused on understanding, manipulating, processing and extracting value from various systems.
Strong proficiency in SQL
Expert in ETL tools such Matillion, Informatica, SSIS, ODI etc. as and/or other data manipulation languages such as Python, SAS and R.
Creative in finding new solutions and designing innovative methods, systems and processes
Desire to create and build new predictive/optimization tools for structuring datasets
Extensive experience Data Warehousing development: Star Schema modeling, slowly changing dimensions, row-level security, standard DW architecture/processes, troubleshooting and production support.

Technologies

Matillion
Informatica
SSIS
ODI
Python
SAS
R
SQL
AWS Redshift
AWS EC2
AWS S3
PowerBI

Benefits

Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.

Why Join Us

People First: At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.
Values Driven: Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.
People Development: At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.
Philanthropy & Sustainability: We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.
Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.

GSF VALUES

TRUST: Exhibits sense of fairness. Leads by example. Consistently lives the Values and Creed. Builds trust by being willing to say "I made a mistake". Assures that promises are met on time, every time.
INSPIRATION TO OTHERS: Walks the talk. Is supportive of others. Helps others develop great ideas. Looks for the best in others. Rewards positive performance. Finds ways to succeed, not reasons to fail. Is willing to do jobs below them. Addresses failures in the process, not the people. Accepts responsibility for own failures. Creates vision for team.
DRIVES TOWARDS HIGHEST QUALITY RESULTS: Is creative and innovative. Is a prudent risk-taker. Always looks for new methods and better ways to run the business. Meets annual goals and objectives. Has a passion for the business. Is willing to change. Puts forth quality efforts.
INTEGRITY: Represents self honestly in all situations, even if it exposes mistakes or weakness. Gives the customer a fair deal. Always does the right thing, even when no one is watching. Walks the talk. Meets commitments. Applies rules across all levels - no exceptions.
OPEN & HONEST COMMUNICATION: Is timely in communications in both directions. Listens actively. Speaks directly, (say what you mean – mean what you say). Listens with empathy and without judgment. Gets all the facts before jumping to conclusions.
TEAM PLAYER/PARTNERSHIP: Avoids acting like a big shot. Shares success with others. Recognizes others achievements timely. Reacts constructively to mistakes. Is willing to do whatever is necessary to get job done. Puts other’s success first. Values team over individual. Acknowledges others with Golden Spirit Awards. Creates win/win situations.

Travel Expectations

Regular travel requirements (<5%)

Core Competencies

The following universal core competencies apply to every job at Golden State Foods. Performance expectations are based on the specific job and grade level.

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1d ago

Power BI Developer

Enlyte Remote 🇺🇸 Remote

Remote

1d ago

$60k - $90k/yr Full time Analytics Business Analytics Business Intelligence

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Job Description

This full-time remote role focuses on designing, building, and supporting interactive Power BI dashboards, collaborating with stakeholders across departments to translate business needs into actionable analytics. The position is based in the United States.

Responsibilities

Conceptualize, design, build, and maintain interactive dashboards using Microsoft Power BI.
Collaborate across departments to gather inputs from subject matter experts and customers.
Lead the project lifecycle from initiation to completion, coordinating with diverse stakeholders to align on requirements.
Provide ongoing maintenance, upgrades, trainings, and dashboard demonstrations.
Communicate clearly and deliver effective presentations to stakeholders.

Requirements

Minimum 2 years of relevant work experience.
Bachelor's degree in Computer Science or a related field.
Advanced proficiency in Power BI, or an equivalent data visualization tool.
Solid SQL knowledge, including Postgres and Snowflake.
Strong collaboration and presentation skills.
Excellent organizational abilities.

Technologies

Microsoft Power BI
Postgres
Snowflake
Claude
Copilot

Compensation

Salary: USD 60,000 - 90,000 per year

Location and Employment Type

This is a full-time remote position that can be located anywhere in the United States.

Benefits

Medical
Dental
Vision
Health Savings Accounts / Flexible Spending Accounts
Life and AD&D Insurance
401(k)
Tuition Reimbursement
Well-being resources

Company Overview

The Enlyte Family of Businesses includes Mitchell, Genex, and Coventry. Enlyte serves as the parent brand for these organizations, combining three leading entities in the Property & Casualty industry with a shared focus on technology innovation, clinical services, and network solutions to assist customers and the people they serve. The group emphasizes meaningful impact and opportunities for career growth through its products and services.

Diversity and Inclusion

We encourage applicants from diverse backgrounds and welcome those who may not meet every qualification to apply. Our commitment is to maintain a diverse, inclusive, and authentic workplace where all employees can contribute and grow.

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2d ago

Contact Center Analytics Developer

Ascensus Dresher, PA

Dresher, PA

2d ago

Full time Analytics Business Analytics Business Intelligence

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Job Description

The role centers on designing, configuring, and supporting NICE CXone Interaction Analytics within Ascensus's Nexidia-based contact center analytics environment. The successful candidate will build and maintain categories, rules, phrase libraries, workspaces, dashboards, and reporting structures to illuminate customer interactions and identify opportunities for operational improvements, collaborating with IVR/IVA developers as needed. This is an onsite position based in Dresher, PA, with a minimum of three years of relevant experience.

Responsibilities

Manages platform administration and delivers reporting to produce consistent, decision-ready analytics on customer interactions.
Collaborates with Operations, Quality, Product, and Technology to translate business questions into scalable analytics.
Develops reporting views and dashboards that enable stakeholders to monitor trends, identify root causes, and drive action from interaction data.
Configures and maintains NICE CXone Interaction Analytics assets, including categories, rules, phrase libraries, datasets, workspaces, dashboards, and filters.
Performs validation, tuning, and troubleshooting to enhance the reliability and performance of analytic outputs.
Supports governance, documentation, and quality standards for analytics configurations, taxonomies, and reporting assets.
Coordinates and validates end-to-end data flows across the CXone ecosystem (metadata, recordings, attributes, analytics outputs); monitors data completeness and platform health.
Validates outcomes with business and technology owners, focusing on CX and contact-volume impact, and identifies opportunities to automate and standardize reporting and monitoring.
Ensures the protection, security, and proper handling of confidential Ascensus data to prevent unauthorized access, improper transmission, or disclosure that could harm the company or clients.
Under Ascensus core values, demonstrates respect, integrity, and a commitment to quality in day-to-day actions, reflecting People Matter, Quality First, and Integrity Always.

Requirements

Hands-on administration experience with NICE CXone Interaction Analytics and Nexidia, including configuring categories, rules, phrases, workspaces, and dashboards.
Experience building and maintaining recurring dashboards, reports or scorecards, and standardized monitoring with clear filters and reliable outputs.
Ability to clarify business questions, translate them into metrics, and deliver decision-ready readouts outlining changes, impacted parties, significance, and recommended actions.
Knowledge of contact center operations and measures such as call drivers, repeat contacts, handle time, transfers or escalations, quality, and sentiment, and how analytics supports cost-to-serve and CX outcomes.
Ability to validate analytics data flows (metadata, recordings, attributes), troubleshoot data gaps, refresh failures, and permission issues, and coordinate fixes with internal IT and NICE support.
Familiarity with role-based access controls and least-privilege practices when handling recordings, transcripts, and other sensitive customer data.
Strong Excel skills (analysis, pivots, data cleansing); experience with Power BI and/or SQL is preferred.
Capacity to manage competing analytics work, communicate trade-offs, and meet committed timelines.
Three or more years of experience in contact center analytics, reporting, business analysis, quality analytics, or related roles; experience with contact center technology is preferred.