Technical Courseware Developer

Compensation

Salary: USD 85,600 - 163,000 per year. Location: Illinois (remote).

Responsibilities

• Design, develop, deliver, and maintain customer-facing, high-quality user content.
• Produce a variety of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
• Collaborate with stakeholders and subject matter experts to capture requirements and understand customer needs.
• Analyze specifications and product descriptions to determine the best approach for documentation.
• Learn the customer experience through hands-on usage of HPE networking products.
• Adhere to established style and process guidelines to ensure consistency and completeness.
• Lead technical documentation efforts with a small team of writers within a defined stakeholder environment and established processes.

Requirements

• Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
• 5+ years of experience creating technical content.
• BA/BS in Technical Writing, English, Computer Science, or related degree, networking certification, or comparable experience.
• Solid understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or related advanced software topics.
• Strong ability to research complex technical concepts independently and collaboratively.
• Familiarity with XML authoring, content management, and courseware development tools.
• Robust problem-solving skills and the ability to make progress with incomplete information.
• Excellent communication and collaboration abilities.
• Capacity to leverage AI tools to scale content creation while maintaining high quality.

Technologies

• DITA/XML authoring
• XML authoring
• Content management tools
• Courseware development tools
• Markdown
• Microsoft PowerPoint
• JIRA
• Agile

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion

Who we are

Hewlett Packard Enterprise is a global edge-to-cloud company enabling organizations to connect, protect, analyze, and act on their data and applications wherever they reside, from edge to cloud. Our culture emphasizes exploring new and better ways to accelerate what comes next, and we value diverse backgrounds as a strength. Flexible work arrangements support how our teams operate while delivering results in a fast-moving technology landscape.

Job details

Function: Learning & Development — Expert level