Developer, IT Operations

Houston City College is hiring a Developer for IT Operations in Houston, TX (onsite). In this role, you will build practical tools that strengthen the reliability, security, and efficiency of the college’s IT infrastructure supporting academic and administrative operations. The work also includes developing AI capabilities for IT operations, integrating analytics with automated response workflows, and maintaining accurate documentation for deployed tools and security protocols.

What you’ll do

• Develop, configure, and tune AI capabilities for IT operations, supporting anomaly detection, predictive maintenance, automated incident response, and improved data privacy and security.
• Create and maintain data flows that make IT operations data usable using monitoring and analysis tools, including collection, standardization, and processing.
• Connect detections to automated response actions and IT service management workflows, including incident routing, classification, and resolution.
• Integrate and develop advanced analytics within monitoring software that supports LMS, student portals, and campus networks.
• Support high-availability needs during peak academic periods by adjusting detection thresholds ahead of known peaks to keep alert volume actionable.
• Analyze operational data to identify trends, correlations, and capacity constraints that inform infrastructure planning and reliability improvements.
• Maintain and test deployed AI tools through ongoing review to ensure alignment with cybersecurity procedures and continued accuracy as infrastructure and usage patterns evolve; troubleshoot and resolve tool and configuration issues as they arise.
• Design dashboards and visualizations that communicate system health, anomaly trends, and incident patterns to IT and academic technology stakeholders.
• Collaborate with infrastructure, service desk, and academic technology teams to turn operational pain points into working tools and support adoption.
• Document technical designs, workflows, and standard operating procedures for AI-enabled IT operations tools and security protocols.
• Perform other duties, tasks, and assignments as required.

What you bring

• Bachelor’s degree in computer science or related field required.
• 3 years of development experience with a strong background in Python (API integration, data processing, automation scripting) required.
• 2 years implementing generative AI solutions, large language models (LLMs), retrieval-augmented generation (RAG), AI agents, or related emerging AI technologies preferred.
• Experience in higher education IT or with AIOps tools preferred.
• Valid Texas Driver License.
• MS Office Programs and Information Management Systems.

Tools you’ll work with

• Python, AI agents, Large language models (LLMs), Retrieval-augmented generation (RAG), AIOps
• MS Office, LMS, student portals, IT service management
• Dashboards and visualizations

Working conditions

• General Office environment.
• Must be able to perform job requirements with or without reasonable accommodations, including remaining stationary during shift, moving items up to 25 pounds, operating job equipment, and following established protocols.
• Requires accessing, inputting, and retrieving information from technology devices, and communicating with others to complete job requirements.
• May require work after hours, including weekends and holidays.

Security sensitive: This job class may include positions that are security sensitive and subject to Texas Education Code § 51.215.

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively