Developer Experience Lead

Lead Bank is hiring a senior individual-contributor to own developer documentation and partner communications end to end for the developer experience surface.

Responsibilities

• Own the strategy, roadmap, and day-to-day management of docs.lead.bank.
• Continuously improve documentation usability, discoverability, information architecture, and developer workflows by treating docs as a product.
• Create implementation guides, tutorials, diagrams, quickstarts, and reference documentation to reduce time-to-first-success.
• Develop and maintain documentation standards, style guides, and editorial processes, including stewardship of the API Style Guide.
• Measure documentation effectiveness using search analytics, user feedback, and adoption metrics, then close the loop on findings.
• Collaborate early with Product and Engineering so documentation ships alongside releases, not after.
• Own the partner-facing communication surface for planned platform changes, including feature rollouts, deprecations, and breaking changes.
• Own the Changelog and Upcoming Changes page as the single source of truth, keeping timelines current as they firm up.
• Steward breaking-change notice-period discipline, including clear expectations, consistent lead times, and explicit required actions.
• Run the intake-to-publish workflow: partner with Product and Engineering to capture technical details, then edit for clarity, customer impact, and a single consistent voice before publishing.
• Ensure partner communications answer, in order: what changed, why it matters to the partner, what they need to do, and where to learn more.
• Partner with engineers and product managers to translate complex technical concepts, including the object model and API design, into developer-friendly content.
• Create onboarding guides, implementation playbooks, architecture diagrams, sample applications, and migration guides that help developers succeed faster.
• Support Product Marketing with technical thought leadership and educational content, and identify opportunities for guides, videos, and developer showcases.
• Leverage AI to improve documentation creation, maintenance, quality assurance, and content operations.
• Build repeatable workflows that enable Engineering and Product to contribute documentation efficiently.
• Improve not only content, but also the underlying systems for documentation and communications.
• Evaluate emerging AI tools and documentation technologies to keep the developer experience ahead of the curve.
• Define standards, processes, and operating rhythms so a small team can support the surface long-term without fragmenting quality or voice.

Requirements

• 6+ years across developer experience, developer education, technical writing, developer-facing product marketing, or a related discipline.
• Exceptional written communication focused on clarity and usability, with judgment to write calmly and precisely about changes that affect partners in production.
• Ability to read an API specification and reason about an object model, demonstrating understanding of the systems being documented.
• Experience working closely with engineering teams on technical, API-first products.
• Strong product instincts and empathy for developers.
• Experience with documentation platforms such as Mintlify, ReadMe, GitBook, or Docusaurus, plus comfort with docs-as-code workflows and GitHub.
• Comfort using AI tools to improve documentation and content workflows.
• Proven ability to set standards and operate independently by owning the surface end to end.

Technologies

• docs.lead.bank
• Mintlify, ReadMe, GitBook, Docusaurus
• docs-as-code, GitHub
• AI tools

Benefits

• Competitive compensation based on experience, geographic location, and role: USD 185,000 - 220,000 per year.
• Medical, Dental, Vision, Life
• 401k Matching
• Other wellness benefits including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy with PTO and paid holidays
• Fun and challenging team environment with opportunities for career growth

Bonus if you’ve done any of the following

• Built documentation as a product and measured quality through analytics.
• Owned developer or partner communications for platform change.
• Designed developer onboarding experiences or created reference architectures.
• Written SDK documentation or worked on API-first platforms.
• Worked in fintech, payments, or another regulated, high-trust domain.

Success looks like

• Developers integrate faster with fewer support requests.
• Documentation becomes a competitive differentiator for Lead.
• Partners always know what’s changing before it ships and trust the Upcoming Changes page.
• Product launches and breaking changes ship with complete, consistent, high-quality documentation and communication.
• Engineering and Product treat documentation and partner communication as part of the development lifecycle.

Location: New York, NY (hybrid)