Senior Staff Machine Learning Engineer, Agentic Application

Build agentic AI capabilities that help enterprises automate critical work through conversational and GUI experiences across chat and web. At ServiceNow, you will apply cutting-edge Machine Learning, especially Generative AI, to create practical product features that scale to more customers, domains, and global markets.

What you’ll do

• Partner with Generative AI (GAI) conversational framework experts to learn the latest capabilities and best practices.
• Design and implement stakeholder and end-user product features using Agentic AI and technical approaches that drive business value.
• Collaborate with PM, UX, and GTM teams to define, scope, and validate product deliverables.
• Improve product reach across additional customers, domains, and international markets while maintaining high-quality, extensible engineering.
• Spot patterns and incorporate feedback to advance the Agentic AI framework further.
• Develop into a well-rounded product engineer focused on applying LLM technologies with strategic influence.

What you bring

• Ability to tech lead other engineers and deliver projects end-to-end, with strong communication and soft skills.
• BS or higher in computer science or a related field.
• 10+ years of professional experience building scalable systems.
• Strong product sense and motivation to build scalable web or conversational UI products.
• Excellent cross-functional collaboration skills.
• Ongoing drive to learn and willingness to step outside your comfort zone.

Compensation and benefits

• Base pay: USD 201,300 to 352,300 per year
• Equity (when applicable), plus variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs
• Competitive On Target Earnings (OTE) incentive compensation structure (for sales positions)

Location and work setup

This role is based in Mountain View, CA with onsite requirements.

Work personas (flexible, remote, or required in office) are assigned based on the nature of the work and assigned work location. ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About the team

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. In December 2025, Moveworks was acquired by ServiceNow, marking a milestone in the effort to create a single front door to work for all business systems.

Equal opportunity and accommodations

ServiceNow is an equal opportunity employer. All qualified applicants receive consideration without regard to protected characteristics. Applicants with arrest or conviction records will be considered in accordance with legal requirements.

If you need a reasonable accommodation during the application process, or cannot use the online application and need an alternative method to apply, contact [email protected].

Export control

For roles requiring access to controlled technology, ServiceNow may need to obtain export control approval from government authorities for certain individuals. Employment is contingent upon obtaining any required export license or other approval.