Join Decagon to design and deliver end-to-end systems that help customers configure, train, test, and monitor sophisticated AI agents.

Reduce manual effort by building self-serve workflows for agent configuration, training, and deployment
Create configuration abstractions that keep complex enterprise requirements manageable and usable by non-technical teams
Develop AI-powered tooling so CX and ops teams can build and manage complex agent workflows without writing code
Implement monitoring, tracing, and analytics to expose actionable signals, including where an agent fails and why
Operate and improve agentic systems at scale, with impact across critical flows for Fortune 100 companies
Run evaluations on new text and voice models, then move winning models into production traffic

4+ years building software products, with strong product thinking
Python proficiency and comfort working across the stack
Ability to translate complex technical capabilities into simple, usable interfaces
Strong instincts for complex systems, including asynchronous programming and failure modes that emerge at scale
Comfort debugging system failures in deep technology stacks using whatever tooling is required to reach the answer
Skill at converting customer requests into clear, well-scoped product and technical specifications
Judgment for balancing shipping quickly with building it correctly

Background with LLMs, prompt engineering, evals, or AI agent systems
Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
Experience with observability, data visualization, or analytics products
Experience building security-sensitive product systems, such as authentication and data access controls
Experience working with multi-modal or voice models

USD 200,000 - 400,000 per year + offers equity
Range is based on experience, skills, and scope of responsibilities, with flexibility for exceptional impact
Final compensation may vary based on location within the United States

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

Minimum Experience: 4 years

Senior Software Engineer, Product

Job Description