Senior Developer Experience Engineer

Senior Developer Experience Engineer with Jack Henry, based in Birmingham, AL with remote options.

Responsibilities

• Build and enhance the Jack Henry Developer Relations Portal in line with engineering standards and best practices.
• Lead the design, planning, and delivery of new features, breaking work into clear, manageable tasks for the team.
• Ensure reliability, scalability, performance, and quality are integral to all development efforts.
• Represent the team in technical discussions and decision-making, including discovery sessions.
• Troubleshoot and resolve issues across release pipelines and production environments.
• Own the developer documentation platform end-to-end, covering architecture, UX, and roadmap, with industry benchmarking.
• Design and deliver interactive, accessible documentation experiences such as code samples, API explorers, tutorials, and videos.
• Build and maintain templates, tools, and contribution guides to enable scalable documentation creation across teams.
• Produce high-impact developer content, including guides, tutorials, and video walkthroughs.
• Manage and continuously improve documentation infrastructure, including site generation, CI/CD, previews, search, and analytics.
• Leverage modern agentic coding tools to accelerate development and documentation workflows.
• Establish and maintain documentation processes, including style guidelines, contribution workflows, review standards, and audit practices.

Requirements

• Minimum of 6 years of experience in documentation, developer experience, or developer education roles for a developer audience.
• Proven ability to organize and structure complex technical content via information architecture and content modeling.
• Experience improving developer documentation for usability, clarity, and navigation.
• Hands-on use of AI coding tools in day-to-day workflows (e.g., Cursor, Claude Code, GitHub Copilot).
• Experience creating both written documentation and video or screencast content for technical audiences.

Technologies

• Claude Code
• Cursor
• GitHub Copilot
• Web Components
• Polymer
• Lit
• OpenAPI specifications
• webpack
• rollup
• CI/CD
• OAuth2/OpenID Connect
• SSO

Nice to have

• Docs-as-code experience: comfortable opening PRs against the docs platform, modifying site generators, CI workflows, content tooling, and search infrastructure, not just authoring Markdown.
• Strategic and audit thinking: experience benchmarking documentation, identifying systemic gaps, and producing actionable roadmaps.
• Familiarity with OpenAPI specifications or interactive API documentation.
• Bachelor’s degree in Computer Science.
• Experience developing technical documentation for engineers or developers.
• Proficiency with Web Components.
• Familiarity with Polymer or Lit.
• Solid understanding of security, API design, design patterns, and browser environment.
• Experience with front-end build systems such as webpack or rollup.
• Experience with CI/CD systems.
• Experience tracing a request through the network stack.
• Experience with SSO, plugins, or APIs.
• Experience implementing OAuth2/OpenID Connect.
• Experience supporting an application in production.