Senior Developer Experience Engineer with Jack Henry, based in Birmingham, AL with remote options.

Build and enhance the Jack Henry Developer Relations Portal in line with engineering standards and best practices.
Lead the design, planning, and delivery of new features, breaking work into clear, manageable tasks for the team.
Ensure reliability, scalability, performance, and quality are integral to all development efforts.
Represent the team in technical discussions and decision-making, including discovery sessions.
Troubleshoot and resolve issues across release pipelines and production environments.
Own the developer documentation platform end-to-end, covering architecture, UX, and roadmap, with industry benchmarking.
Design and deliver interactive, accessible documentation experiences such as code samples, API explorers, tutorials, and videos.
Build and maintain templates, tools, and contribution guides to enable scalable documentation creation across teams.
Produce high-impact developer content, including guides, tutorials, and video walkthroughs.
Manage and continuously improve documentation infrastructure, including site generation, CI/CD, previews, search, and analytics.
Leverage modern agentic coding tools to accelerate development and documentation workflows.
Establish and maintain documentation processes, including style guidelines, contribution workflows, review standards, and audit practices.

Minimum of 6 years of experience in documentation, developer experience, or developer education roles for a developer audience.
Proven ability to organize and structure complex technical content via information architecture and content modeling.
Experience improving developer documentation for usability, clarity, and navigation.
Hands-on use of AI coding tools in day-to-day workflows (e.g., Cursor, Claude Code, GitHub Copilot).
Experience creating both written documentation and video or screencast content for technical audiences.

Docs-as-code experience: comfortable opening PRs against the docs platform, modifying site generators, CI workflows, content tooling, and search infrastructure, not just authoring Markdown.
Strategic and audit thinking: experience benchmarking documentation, identifying systemic gaps, and producing actionable roadmaps.
Familiarity with OpenAPI specifications or interactive API documentation.
Bachelor’s degree in Computer Science.
Experience developing technical documentation for engineers or developers.
Proficiency with Web Components.
Familiarity with Polymer or Lit.
Solid understanding of security, API design, design patterns, and browser environment.
Experience with front-end build systems such as webpack or rollup.
Experience with CI/CD systems.
Experience tracing a request through the network stack.
Experience with SSO, plugins, or APIs.
Experience implementing OAuth2/OpenID Connect.
Experience supporting an application in production.

Senior Developer Experience Engineer

Job Description