Account Developer, Inside Sales

Quill, a Staples company, is hiring an Account Developer, Inside Sales to help grow relationships across its managed customer base in a hybrid role based in Lincolnshire, IL. This position combines proactive customer outreach with inbound support, using customer insights to shape quotes, pricing, and solutions that drive monthly performance against quotas and key metrics.

As an Inside Sales Site Development Representative, you will engage with existing and prospective customer locations, support reactivation efforts, and coordinate closely with account managers, sales specialists, and support teams to uncover opportunities beyond traditional office supplies.

What you will do

• Place daily outbound calls to Quill customers who have not ordered recently to support reactivation and revenue growth.
• Reach out to prospective customer locations tied to managed customer entities to identify needs and conversion opportunities.
• Handle inbound calls from customers associated with managed accounts and help ensure customer needs are addressed.
• Negotiate pricing and create special quotes for customer opportunities.
• Use customer insights, including order history, to guide quality conversations.
• Apply specialized offers and Quill’s value proposition to help customers place orders and meet monthly quotas and key metrics.
• Maintain regular communication with account managers to share customer trends and potential pricing solutions.
• Collaborate with sales specialists and support teams to identify opportunities beyond office supplies, including furniture, technology, high-value quotes, print, and promotional products.
• Keep accurate, up-to-date CRM records for activity, pipeline, and customer information.
• Apply coaching and feedback from managers and peers to continuously improve sales approach and performance.

What you bring

• Associate degree, bachelor’s degree, or equivalent work experience.
• 1+ years of experience in sales or service in a business-to-business environment.
• Experience meeting or exceeding productivity goals, quotas, or sales metrics.
• Experience using CRM tools, including Salesforce.com or a comparable platform.
• Experience with Microsoft Excel, PowerPoint, and Outlook.

Tools and technologies

• Salesforce.com
• CRM tools
• Microsoft Excel
• Microsoft PowerPoint
• Outlook

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and a holiday schedule (7 observed paid holidays + 1 floating holiday)
• Online and retail discounts
• Company match 401(k)
• Physical and mental health wellness programs