Incident Management Developer Jobs

1 job found

2d ago

Senior ServiceNow Developer

Verisign Reston, VA Hybrid

Reston, VA

2d ago

$136k - $184k/yr Full time Python Senior AngularJS

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Job Description

Verisign is seeking a Senior ServiceNow Platform Engineer to own the end-to-end design, deployment, and governance of ServiceNow initiatives across ITSM, ITAM, ITOM, SecOps, GRC, and TPRM. This hybrid role, based in Reston, VA, blends strategic platform leadership with hands-on delivery, collaborating with business and IT stakeholders to deliver scalable, secure solutions that align with organizational goals. The position offers a competitive salary range of USD 135,800 to 183,800 per year and requires at least 8 years of experience along with a bachelor’s degree.

Platform Responsibilities

Lead the overall design of the ServiceNow platform to align with business objectives and industry best practices; collaborate with executives, stakeholders, and technical teams to implement innovative solutions on the ServiceNow platform; define platform roadmaps that emphasize scalability, performance, stability, and auditability; design workflows, integrations, and modules to extend platform capabilities.
Drive end-to-end implementation of ServiceNow solutions, covering Core foundation, ITSM, ITAM, ITOM, SecOps, GRC, TPRM, and other relevant modules; manage platform upgrades and ensure applications are optimized and compliant with enterprise security and governance standards; provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs; maintain documentation of solutions.
Provide leadership in process governance and technical best practices; mentor a team of ServiceNow engineers; collaborate across IT, Security, Engineering, Finance, and HR to drive platform adoption and success; demonstrate the ability to meet strict deadlines and lead multiple teams.
Engage with executive leadership to understand business objectives and deliver solutions with tangible value and measurable outcomes; coordinate with ServiceNow team management to ensure clear communication regarding project status, challenges, and milestones.
Establish technical governance and best practices to continuously improve platform performance and operational efficiency; stay current with the latest ServiceNow trends and releases, applying new technologies to enhance the platform; foster a safe environment for engineers to experiment with solutions that address organizational needs.

Requirements

8+ years of experience with ServiceNow, including deep expertise in ITSM, ITAM, ITOM, SecOps, GRC, and TPRM modules.
Strong architecture and design experience for ServiceNow implementations, including workflows, custom apps, and integrations.
Proven track record leading technical teams, governance, and delivering large-scale projects.
Proficiency with scripting languages used on the ServiceNow platform (JavaScript, Glide) and Service Portal technologies (HTML, CSS, AngularJS, SASS, Bootstrap).
Solid understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change Management processes.
Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub, and Spokes.
Nice to have Perl and Python programming in a Linux environment.
Experience with Agile, Scrum, and Kanban development methodologies.
Proven ability to mentor technical teams and foster a collaborative, high-performance culture.
Excellent verbal and written communication skills, with the ability to present complex concepts to business leaders and stakeholders.
Bachelor's degree in IT, Business, or a related field preferred or equivalent work experience.
ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar), ServiceNow Certified System Administrator (CSA), and ServiceNow Certified Application Developer (CAD).
ITIL v3/v4 certification is a plus; Certified Technical Architect (CTA) is a big plus.

Technologies

ServiceNow, ITSM, ITAM, ITOM, SecOps, GRC, TPRM
JavaScript, Glide
HTML, CSS, AngularJS, SASS, Bootstrap
REST APIs, SOAP APIs, Integration Hub, Spokes
Perl, Python
Linux
CMDB, Asset Management, Discovery, Portal
Incident, Problem, Change Management

Benefits

Discretionary bonus based on individual and company performance
Discretionary stock awards
Hybrid work schedule

Additional Information

Our Careers Page
Our Benefits Summary
Verisign in the Community
Our EEO Statement
Our Privacy Notice for Job Applicants/Candidates
Reasonable Accommodations

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