Overview
Center for Elders’ Independence (CEI) is a PACE organization that employs an interdisciplinary team approach to plan and deliver high quality, affordable, and integrated health care services for older adults. CEI operates Adult Day Health Centers and primary care clinics to support participant autonomy, quality of life, and the ability to live within their communities. CEI operates on a capitation model rather than traditional fee-for-service payments.
Position Summary
The Senior Engineer for ERP Application Support will provide daily operational support, configuration, and issue resolution for ERP systems that back Finance and HR functions. The role emphasizes system stability, user assistance, and reliable execution of approved changes to ensure ERP applications effectively support business operations. The Senior Engineer collaborates with Finance stakeholders, vendors, and the Principal Application Developer (Enterprise Systems) to implement changes, resolve issues, and maintain dependable ERP operations. Location: Oakland, CA. The salary range is $93,850 to $140,744 per year, with compensation determined by market data, experience, skills, abilities, and work history.
Key Responsibilities
- Collaborate with Finance, HR, business analysts, vendors, and IT partners to understand operational needs and application issues, delivering timely support and solutions aligned with established designs and business requirements.
- Provide hands-on ERP support, including configuration changes, user access management, workflow adjustments, and routine system maintenance.
- Execute approved enhancements and fixes under the guidance of senior technical leadership.
- Support ERP related integrations with other enterprise systems such as EMR, CRM, banking platforms, and third-party vendors; validate data accuracy for inbound and outbound integrations and escalate issues to platform or senior engineering teams as appropriate.
- Monitor ERP application health and performance; troubleshoot and resolve incidents and data discrepancies, serving as an escalation point for complex operational problems.
- Ensure ERP applications comply with security policies, healthcare regulations, and internal controls; assist with audits and compliance reviews by providing documentation and system evidence as required.
- Maintain technical and operational documentation for ERP configurations, workflows, and support procedures.
- Provide user support, training assistance, and guidance to Finance and HR staff.
- Assist with knowledge transfer and onboarding for new application support staff.
Education & Experience
Associate degree in Computer Science, Information Technology, Finance, or a related field. Five or more years of experience in ERP application support, configuration, or enterprise application operations. Proven experience supporting financial or HR systems in a regulated environment. Experience working with vendors and third-party service providers.
Technical Skills
- Hands-on experience supporting ERP systems for Finance and HR.
- Working knowledge of SQL for data validation and troubleshooting.
- Familiarity with application integrations and data flows across enterprise systems.
- Basic scripting skills such as Python or JavaScript for automation or issue resolution.
- Familiarity with healthcare interoperability concepts (HL7 / FHIR) from a support or validation perspective.
- Strong analytical and problem-solving skills.
- Clear communication skills for collaboration with business users and technical teams.
About Center for Elders’ Independence
Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation to provide high quality, affordable, integrated health care services to the elderly. This includes an Adult Day Health Center and primary care clinics, all aimed at promoting autonomy, quality of life, and the ability for individuals to live in their communities. CEI is not a fee-for-service plan; it operates on a capitation model where it is paid a set amount for each enrolled participant.