Amazon Connect Contact Center Developer Jobs

1 job found

1d ago

Amazon Connect Developer

Blue Space Healthcare Woodlawn, MD

Woodlawn, MD

1d ago

$75 - $80/hr Full time Backend Developer Acd Amazon Connect

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Job Description

Blue Space Healthcare is hiring an Amazon Connect Developer (W2) for an onsite role in Woodlawn, MD (5 days/week). This position offers $75.00 to $80.00 per hour and an opportunity to work deeply with Amazon Connect and AWS Cloud services in an enterprise environment. An in-person interview is required.

What You’ll Do

Design call routing and messaging for customer interactions.
Gather, review, and document requirements to support build and implementation.
Create process-flow documentation that captures end-to-end interaction logic.

What You Bring

Bachelor’s degree in Computer Science, Mathematics, Engineering, or related field.
7+ years of experience working with large enterprise frameworks.
7+ years of hands-on AWS Cloud experience.
3+ years of hands-on Amazon Connect experience.
3+ years with Node.js, Python, or Java.
3+ years designing call routing and messaging.
Strong development experience with AWS Cloud and Amazon Connect.
Extensive experience with IVR, ACD, skill-based routing, and live chat.
Experience gathering, reviewing, and documenting requirements.
Experience creating process-flow documentation.
Hands-on experience with Lambda, Lex, conversational bots/NLP, Kinesis Streams, Glue, VPC, SNS, AppSync, EventBridge, Kinesis Firehose, DynamoDB Streams, Service Catalog, and Kinesis Data Analytics.
Strong verbal, written, and interpersonal communication skills.

Preferred Experience

Prior federal government experience.
Experience working independently and within team environments.
Strong understanding of change management and testing practices.
Experience supporting high-availability systems.
Ability to work in a fast-paced, deadline-driven enterprise environment.

Location and Interview

Location: Woodlawn, MD
Work style: Onsite, 5 days/week, in person
Interview: In-person interview required

Pay: $75.00 to $80.00 per hour (W2).

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