Zendesk Developer Jobs

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1mo ago

Developer - AI Ops

Tata Consultancy Services Milford, OH

Milford, OH

1mo ago Closed

$100k - $150k/yr Full time Backend Developer Ai Workflows APIs

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

Tata Consultancy Services is seeking a Developer - AI Ops to design and maintain Slack driven AI support workflows and backend services for AI operations, with integrations to ticketing, identity, and AI service platforms, plus governance and analytics tooling.

Responsibilities

Build and maintain Slack based AI support workflows for user questions, issue intake, automated responses, knowledge article lookups, and escalation to human support.
Connect Slack with backend systems such as Zendesk, Jira, Confluence, knowledge bases, identity providers, and AI service APIs.
Automate license tracking for ChatGPT and Claude, detect inactive users, reclaim licenses, coordinate provisioning and deprovisioning, and generate BU level spend reports.
Design service catalog workflows for AI tool access requests, approvals, onboarding, SLA classification, persona based routing, and fulfillment tracking.
Develop integrations with Okta or SCIM or other enterprise identity systems for provisioning, access management, and entitlement validation.
Assist release validation tooling for ChatGPT and Claude by building feature tracking, release checklists, enablement logs, rollout dashboards, and validation workflows.
Implement policy and access governance controls for OpenAI API orgs, Claude Enterprise workspaces, service accounts, secrets, RBAC and ABAC rules, and usage restrictions.
Develop backend services and APIs to support AI Ops reporting, ticket analytics, usage metrics, license data, support trends, and operational dashboards.
Integrate Serval or the AI support layer with Slack, enabling resolution of IT and AI related queries through knowledge articles, built in workflows, or escalation paths.
Ensure logging, auditability, observability, and robust error handling across all AI Ops workflows and integrations.

Requirements

Strong backend development experience in Python, Node.js, Java, or Go.
Experience building APIs, workflow services, integrations, and automation scripts.
Hands on experience with Slack apps, Slack bots, Slack APIs, or enterprise collaboration platform integrations.
Experience integrating with ticketing and workflow tools such as Zendesk, Jira, ServiceNow, Confluence, or similar systems.
Understanding of identity and access management concepts including Okta, SCIM, SSO, RBAC, ABAC, service accounts, and secrets management.
Experience working with SaaS APIs, webhooks, event driven workflows, and scheduled automation jobs.
Good understanding of GenAI platforms such as OpenAI, Claude, ChatGPT Enterprise, or similar tools.
Ability to build secure, auditable, and reliable operational tooling for enterprise users.
Familiarity with logging, monitoring, error handling, retries, and operational dashboards.

Technologies

Python
Node.js
Java
Go
Slack
Zendesk
Jira
ServiceNow
Confluence
Okta
SCIM
OpenAI
Claude
ChatGPT Enterprise
Serval

Location

Milford, OH

Salary

USD 100,000 - 150,000 per year

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