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1d ago

IPSoft Amelia Developer ( Voice & Chat )

APN Consulting Inc Plano, TX

Plano, TX

1d ago

$50 - $55/hr Contract Backend Developer Amelia API

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Job Description

APN Consulting Inc is seeking an onsite Amelia Developer (Voice and Chat) for a contract role in Plano, TX. The position centers on building and integrating conversational AI using Amelia across multiple locations, with a pay rate of USD 50 to 55 per hour. This engagement offers hands-on work with the Amelia platform in enterprise settings and the chance to contribute to customer and internal IT experiences.

Benefits and highlights

Onsite opportunity in Plano, TX, with a competitive hourly rate of $50-$55 for a contract engagement. You will work on Amelia based solutions across multiple locations, collaborating with teams to deploy robust conversational experiences.

Responsibilities

Apply direct Amelia platform expertise to design and implement conversational experiences.
Develop voice bots using speech-to-text and text-to-speech to create natural, human-like interactions.
Utilize NLP and machine learning for intent recognition and entity extraction.
Connect bots to backend systems via APIs including REST, SOAP, and XML.
Ensure seamless Amelia integration with AWS Connect and related tooling.
Work with backend APIs and webhooks, and engage ITSM tools such as ServiceNow, with Jira and Rally for workflow management.
Engage with contact center technologies and related infrastructure including ADS, SSO, and LDAP.
Code in Python and JavaScript, and work with React.js and JSON, with familiarity in IT operations automation.
Design, build, and deploy end-to-end conversational solutions for customer service or internal IT support.

Requirements

Two years of hands-on Amelia (IPsoft) experience.
At least one year of Voice and Chat bot development.
Three years of NLP and machine learning experience.
High school diploma or equivalent.
Onsite location: Plano, TX 75093.

Technologies

Amelia, AWS Connect, REST, SOAP, XML
Backend APIs, Webhooks
ServiceNow, Jira, Rally
Contact center technologies, ADS, SSO, LDAP
Python, JSON, JavaScript, React.js
ServiceDesk, IT Ops automation

Contract details

Video interview required. This is a contract position with an anticipated duration of 6+ months.

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