Join Nine Star Enterprises Inc. at the Center for Workforce Excellence in Anchorage, AK, where you can directly support participants moving from readiness to stable employment. This full-time, onsite role blends hands-on career coaching, barrier mitigation, and supportive services administration, with a focus on measurable outcomes and long-term retention. You will also collaborate with community and employer partners across the Anchorage labor market while working within Nine Star’s Philosophy of Care (Compassion, Excellence, and Collaboration).
Responsibilities
- Provide pathway management to identify and eliminate non-academic and non-technical employment barriers.
- Authorize, process, and issue targeted supportive service funding, including interview clothing, transportation assistance, job-start costs, and employer OJT reimbursements.
- Maintain a dynamic network of community providers for referrals related to housing, childcare, transportation, and advanced vocational training.
- Conduct labor market surveys to match participant skills with immediate local opportunities.
- Perform ongoing follow-up to monitor skill gains and adjust pathway plans toward self-sufficiency.
- Develop and adapt individualized Career Action Plans (CAPs) aligned with Work Services’ Family Self-Sufficiency Plans (FSSP).
- Deliver client-centered career coaching, exploration, and goal setting in accordance with Nine Star’s Philosophy of Care.
- Evaluate participant qualifications through structured reviews of resumes, cover letters, and interviewing proficiency.
- Provide instruction on resume development, interview techniques, workplace professionalism, communication, and job search strategies.
- Offer post-placement support, job retention coaching, and workplace problem-solving assistance to both clients and employers.
- Guide participants through workforce tools and regulatory portals, including AKCIS, AlaskaJobs, and My Alaska.
- Collaborate with Career Coaches and other staff to ensure services align with each client’s FSSP, as applicable.
- Adapt instruction for diverse learning styles, cultural backgrounds, and skill levels.
- Support daily operations at the Career Success Center, collaborate with Work Services Specialists, mentor staff in trauma-informed care, and maintain accurate database records.
- Partner with Work Services Specialists to support employment outcomes across CfWE and Work Service programs, including referrals and follow-up.
- Conduct proactive outreach through cold calls and site visits with private-sector and government employers to promote program advantages, tax incentives, and candidate capabilities.
- Analyze real-time Anchorage labor market trends to identify growth sectors and emerging vacancies.
- Build tailored employment pathways, including direct hires, On-the-Job Training (OJTs), subsidized/unsubsidized placements, internships, and apprenticeships.
- Facilitate candidate referrals and coordinate pre-hire, interview, and onboarding supports to support retention.
- Collaborate with employers at job fairs and recruitment events to co-develop industry-specific training workshops.
- Maintain real-time participant files in the CfWE database, including qualitative progress notes, status updates, and exit summaries.
- Submit precise data reports and program documentation in compliance with organizational standards, funder requirements, and deadlines.
- Participate in case staffing and program planning with CfWE staff, supporting continuous program improvement.
- Maintain confidentiality, demonstrate the Philosophy of Care, and perform additional specialized duties as assigned.
Requirements
- Preferred: Associate’s degree in Human Services, Workforce Development, Business Administration, Education, or a related field, or equivalent professional experience in recruitment, job placement, or career counseling.
- Familiarity with Alaska labor market dynamics, regional hiring trends, and state workforce systems (AlaskaJobs, AKCIS, MyAlaska).
- Proven ability to build business relationships, pitch workforce solutions to external executives, and deliver engaging classroom instruction.
- Strong administrative skills, including accuracy in CRM/client database management and reporting compliance.
- Willingness to submit to and pass a full criminal background check.
- Ability to lift up to 25 lbs, navigate stairs, and remain seated for extended periods.
Technologies
- MS Office Suite
- FileMaker Pro
- AlaskaJobs
- AKCIS
- My Alaska
Benefits
- 401(k)
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Hours, Pay, and Location
Location: Anchorage, AK (onsite). Work location: In person.
Schedule: Full-time (40 hrs./wk., Mon–Fri, 8 am–5 pm), with flexibility based on program needs. Shift: Day Shift (required).
Pay: $25.00–$28.00 per hour. Classification: Non-Exempt. Job type: Full-time.
Commute requirement: Anchorage, AK 99501 (required). Relocation: Anchorage, AK 99501 (relocate before starting work, required).
Supervisor: Career Readiness Manager. Team: Center for Workforce Excellence.
