Voice Interface Developer Jobs

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Today

Senior Machine Learning Engineer

ServiceNow Santa Clara, CA

Santa Clara, CA

Today

$161k - $274k/yr Full time Ai Ml Artificial Intelligence Data Science

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Job Description

Design, build, and improve Voice AI capabilities by applying linguistic and speech expertise across ServiceNow’s Voice Platform.

Responsibilities

Contribute to the design, development, and implementation of Voice AI applications using linguistic and speech expertise across the Voice Platform components: Speech Recognition, Conversation Management, and Speech Generation
Own language support end to end: add new languages and locales, and maintain language-specific instructions, normalization, and pronunciation rules
Analyze complex speech problems across diverse languages, accents, and dialects
Collaborate with other linguists to map the problem space for specific languages
Diagnose language and speech failures in production calls, trace issues to the responsible component, and drive fixes with the team
Partner with engineers to identify and solve the right linguistic problems, and contribute code for features that support the user experience
Partner with product managers to work with customers, understand use cases and linguistic challenges, and build for customer success
Design linguistic experiments to inform technology choices such as STT/TTS models and vendors for Voice AI applications
Build tooling (with help of AI) to analyze linguistic problems at scale
Mentor colleagues and support knowledge-sharing across linguistics and Voice AI engineering disciplines

Requirements

Master’s or PhD in Linguistics, Cognitive Science, or a related field
Specialization in phonetics, acoustics, psycholinguistics, or cognitive science (applied or interdisciplinary, not theoretical linguistics)
4+ years of experience in large-scale experiment design and quantitative research projects in an industry setting or applied research
Hands-on experience building Voice AI applications
Development experience with Python or similar languages
Deep knowledge of the structure of several languages; fluency in a language other than English is a plus
Ability to explain linguistic findings clearly to engineers, product managers, and customers
Experience evaluating speech recognition and speech synthesis systems (considered an asset)
Experience building applications on top of LLMs, including prompt engineering (considered an asset)
Self-starter with an outcome-driven mindset and ability to work across many stakeholders
Ability to think critically about integrating AI into work, including hands-on experience with AI tools such as Claude Code, Cursor, or Windsurf

Technologies

Python
STT/TTS models
Claude Code
Cursor
Windsurf

Benefits

Health plans, including flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Base pay: USD 161,300 - 274,200 per year, plus equity (when applicable), variable/incentive compensation, and benefits

Work Location and Work Persona

Location: Santa Clara, CA (onsite)
Work personas (flexible, remote, or required in office) depend on employee assignment
ServiceNow may confirm distance from your primary residence to the closest office using a third-party service to determine eligibility for a work persona

Equal Opportunity Employer

ServiceNow is an equal opportunity employer
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or other protected categories
Applicants with arrest or conviction records will be considered in accordance with legal requirements

Accommodations

If you require a reasonable accommodation to complete any part of the application process, or cannot use the online application and need an alternative method to apply, contact globaltalents@servicenow.com.

Export Control Regulations

For roles requiring access to controlled technology, ServiceNow may need to obtain export control approval from government authorities for certain individuals
Employment is contingent on ServiceNow obtaining any required export license or approval

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