Site Reliability Developer Jobs

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Today

AI Software Engineer-Reliability

Ziosk Plano, TX

Plano, TX

Today

Contract APIs Artificial Intelligence CI/CD

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Job Description

Ziosk is hiring an AI Software Engineer-Reliability (Contract) in Plano, TX (onsite) to improve production incident response and system resilience across the platform.

Responsibilities

Diagnose and resolve complex production issues across Android (C++, Kotlin, React Native) and .NET using logs, telemetry, and AI-assisted analysis
Design and enhance AI-enabled log analysis and incident triage workflows to speed up root cause identification
Use AI-assisted development tools to generate, test, and validate code fixes
Spot repetitive break/fix patterns and build AI-driven automation to reduce manual debugging effort
Embed AI-supported diagnostics and automation into CI/CD pipelines and defect tracking systems
Deliver durable fixes that reduce repeat incidents and improve overall reliability
Build and refine retrieval-based (RAG) workflows to surface historical incident context and detect recurring patterns
Document resolution approaches and automation improvements to expand AI-assisted resolution coverage and reduce MTTR

Requirements

3+ years of professional software engineering experience, including production work
Proficiency in C++, C#, Kotlin, and Android development
Strong debugging and root cause analysis skills across multiple platforms
Hands-on experience with AI-assisted development tools (example: Copilot, LLM-based workflows) as part of daily work
Practical experience building or contributing to AI-driven automation workflows such as log analysis, retrieval-based systems, or task automation
Understanding of RESTful APIs, multithreading, memory management, and performance troubleshooting
Experience with version control and CI/CD pipelines to deploy and validate fixes safely
Ability to analyze recurring defects and propose automation or systemic improvements
Strong communication skills and collaboration across engineering and operations teams

Technologies

C++, C#, Kotlin, Android, React Native, .NET
RESTful APIs, CI/CD
Copilot, LLM-based workflows
Retrieval-based (RAG) workflows

Nice to have

Experience with Point of Sale (POS) solutions, especially in hospitality environments
Familiarity with EMV Payments and payment processing systems
Exposure to Digital Content Management platforms and workflows
Experience with embedded systems or hardware integration
Knowledge of cloud platforms such as Azure or AWS and backend services
Familiarity with Agile methodologies and ticketing systems such as Jira

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