Rippling is seeking a remote Developer Support Specialist - Data Support to provide technical customer assistance for data and API related questions, including troubleshooting, data schemas, SQL, and integrations for Rippling customers.
Overview
This highly technical role centers on helping developers and customers succeed with Rippling data products. You will troubleshoot API authentication and integration issues, assist with schema design and SQL or data markup scripting, and support the development of Analytics and Applications built on data. You will also debug both Rippling managed and custom data connectors, offer expert guidance on product usage, and relay customer feedback to Product and Engineering for continuous improvement. The position emphasizes delivering reliable technical support to both new and existing customers, often under time constraints.
Responsibilities
- Troubleshoot and resolve developer questions via email or chat about API authentication and integration.
- Assist customers in designing data schemas, writing SQL or other data markup scripts, and support analytics and applications built on Rippling data.
- Support and debug both Rippling managed and custom data connectors.
- Provide technical guidance and expert advice on effective and optimal use of the products.
- Offer feedback on system tools, product features, and potential customer pain points.
- Operate in a highly technical capacity to ensure success for new and existing customers.
- Document and track customer interactions, transactions, comments, and complaints using the company CRM.
- Gather customer feedback and collaborate with Product and Engineering to share insights for product improvements.
- Work under time constraints and meet schedules, including unexpected deadlines, to satisfy client needs.
- Deliver exceptional service and strive for high customer satisfaction in every interaction.
Requirements
- Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields, or relevant work experience strongly preferred.
- 1-4 years of customer support experience in a technical support domain.
- Strong proficiency in SQL, Tableau (or other BI tools), and JavaScript or Python (other programming languages considered).
- Experience building or troubleshooting REST APIs.
- Understanding of data warehousing fundamentals and ETL concepts.
- Flexibility with changing job duties and responsibilities and the ability to navigate a high-ambiguity environment.
- Strong attention to detail and organizational skills, with a capacity to dive into complex specifics.
- Excellent written and verbal communication skills in English within a technical setting.
Technologies
- SQL
- Tableau
- JavaScript
- Python
- REST APIs
Compensation
- Hourly rate: USD 27 - 29 per hour
- Base salary (US-based employees): USD 27.92 - 29.55 per hour
About Rippling
Rippling provides a single platform to run HR, IT, and Finance, consolidating the systems that manage payroll, expenses, benefits, devices, and more. With Rippling, onboarding a new employee globally can configure payroll, a corporate card, a computer, benefits, and third-party apps like Slack and Microsoft 365 in minutes. The company is headquartered in San Francisco, California, and has raised over 1.4 billion USD from leading investors. Rippling has been recognized as a top startup employer by Forbes.
About the Team
The Customer Support team at Rippling is a dedicated group focused on delivering a seamless experience across the Finance, HR, and IT platform. Team members provide expert guidance and swift resolutions to technical inquiries, supporting businesses across diverse time zones. The team fosters collaboration and continuous learning, with ongoing training to stay current with new features and capabilities. Rippling seeks enthusiastic individuals who are quick to learn and motivated to grow within a dynamic, fast-paced environment.
Additional Information
Rippling is an equal opportunity employer and is committed to a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender identity or expression, age, sexual orientation, veteran status, or any other protected characteristics. Reasonable accommodations are provided as needed. For office-based roles, current policy looks favorably on on-site presence, with a requirement to work in the office at least three days per week where applicable. This role offers a competitive salary plus benefits and bonuses. For US-based employees, base salary is aligned with location-based tiers; see which tier applies to your location.
